Raymond Ortega
Brooksville,FL
Summary
Results-driven Supervisor with extensive experience in customer service and delivery operations. Proven track record in staff management, complex problem-solving, and enhancing team productivity. Committed to streamlining operations and driving customer satisfaction.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
26
26
years of professional experience
Work History
Supervisor of Customer Service and Delivery
USPS
05.2006 - Current
- Supervised daily distribution and delivery operations, enforced compliance with USPS procedures and policies.
- Implemented coaching strategies and support mechanisms to elevate overall team productivity.
- Analyzed existing workflows and introduced improvements to streamline mail distribution and delivery efficiency.
- Spearheaded communication initiatives across teams to improve customer service, distribution and delivery operations.
- Oversess daily operations and ensured compliance with USPS procedures and policies.
- Managed team performance, providing coaching and support to enhance productivity.
- Efficient with programs such as: TEAMS; TACS; RMSS; EAGLE CLEAN; IMSOT; EXCEL; MICROSOFT OFFICE; RIMS; CPMS; RADAR; AVES; DMS; DOMS;
Master Sargent
US Army Reserve
06.2000 - Current
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance.
- Executed tasks efficiently in rapidly changing environments, contributing to team success and project timelines.
- Leveraged strong interpersonal skills to foster teamwork and maintain productivity in both individual and group assignments.
- Showcased agility in learning and flexibility in responding to changing situations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Achieved seamless integration of GCSS-Army for improved operational flow. Enhanced EES and ePerms user experience through effective management. Produced high-quality presentations with PowerPoint and Excel. Maximized efficiency in DTS and IPPS-A processes to support organizational goals.
- Achieved effective training delivery; maintained high quality standards through inspections; enhanced team performance through comprehensive evaluations.
Education
MICROSOFT COPILOT MASTERY -
USA ARMY
UNITED STATES06-2026
Seniors Leaders Course -
USA ARMY
United States04-2019
Advance Leadership -
USA ARMY
UNKITED STATES03-2016
High School Diploma -
Eloisa Pascual
Caguas, Puerto Rico05-1998
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Analytical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Customer Service and Delivery
USPS
05.2006 - Current
Master Sargent
US Army Reserve
06.2000 - Current
MICROSOFT COPILOT MASTERY -
USA ARMY
Seniors Leaders Course -
USA ARMY
Advance Leadership -
USA ARMY
High School Diploma -
Eloisa Pascual