Shanell Conway
Baltimore,MD
Summary
Dynamic professional with extensive experience at the United States Post Office, excelling in training and mentoring staff while enhancing customer service. Proven ability to streamline operations and improve productivity through effective decision-making and attention to detail. Proficient in Excel and SAP, committed to achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Supervisor of Delivery and Customer Service
United States Post Office
03.2022 - Current
- Supervised daily operations to ensure adherence to safety and quality standards.
- Developed and implemented training programs for new team members, improving onboarding efficiency.
- Analyzed workflow processes, identifying opportunities for improvement and increased productivity.
- Coordinated schedules and task assignments, optimizing resource allocation across teams.
- Do Daily reports to ensure compliance of the operation.
- Conduct performance evaluations, providing constructive feedback to enhance employee development.
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows.
Sales and Service Associate
United States Post Office
11.2018 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory processes, ensuring accurate stock levels and timely replenishment.
- Trained and mentored junior associates on operational procedures and customer engagement techniques.
- Streamlined workflow processes, enhancing efficiency in service delivery and reducing wait times.
Mail Handler Assistant
United States Post Office
07.2015 - Current
- Sorted and distributed incoming mail efficiently to ensure timely delivery.
- Operated various postal equipment, enhancing workflow and maintaining safety standards.
- Assisted in training new staff on mail handling procedures and operational protocols.
- Monitored inventory levels of supplies, facilitating smooth operations through timely restocking.
Education
Graduate Certificate - Medical Assistance
Medix School
Towson, MD05-2008
High School Diploma -
Frederick Douglas Senior High School
Baltimore, MD06-2006
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision making
- Employee motivation
- Problem solving
- Excel, word, and SAP
- Time management
Timeline
Supervisor of Delivery and Customer Service
United States Post Office
03.2022 - Current
Sales and Service Associate
United States Post Office
11.2018 - Current
Mail Handler Assistant
United States Post Office
07.2015 - Current
Graduate Certificate - Medical Assistance
Medix School
High School Diploma -
Frederick Douglas Senior High School
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