RAYMOND STARVASKI
Shrewsbury,MA
Summary
Sales Consultant with a robust background in sales and operations, demonstrating a commitment to client satisfaction and operational efficiency. Proven expertise in managing showroom standards and fostering relationships with homeowners, architects, and designers, driving sales growth through effective communication and follow-up.
Overview
13
13
years of professional experience
Work History
SHOWROOM CONSULTANT
FW WEBB COMPANY
03.2025 - 09.2026
- Guided homeowners, architects, and designers through the sales process from consultation to delivery.
- Maintained showroom standards to align with brand expectations, inspiring client engagement.
- Delivered premium Frank Webb Home experiences, enhancing brand loyalty and repeat business.
- Built a robust project pipeline to exceed sales targets through proactive communication.
- Fostered client relationships via strategic follow-ups and event participation to drive partnerships.
- Coordinated product deliveries, resolving issues to ensure excellent customer satisfaction.
- Placed purchase orders and verified stock status, collaborating with vendors for efficient pricing.
- Supported internal teams to optimize showroom operations and elevate sales performance.
SHOWROOM MANAGER
FW WEBB COMPANY
01.2022 - 03.2025
- Managed Showroom Operations: Oversaw day-to-day activities, led a team of showroom staff to ensure smooth operations and exceptional customer service.
- Sales Management: Maintained open showroom orders, managed bid follow-ups, and scheduled appointments to enhance sales performance and to achieve targets.
- Sales Goal Monitoring: Monitored sales goals at both store and employee levels, implemented strategies to achieve and exceed targets.
- Bid Reporting: Fostered a culture of consistent bid follow-up and closely managed the bid-reporting process to improve conversion rates.
- Event Coordination: Collaborated with the General Manager and marketing team to plan and host industry events, boosting sales growth and increasing brand visibility.
- Staff Development: Identified growth opportunities for team members, coordinating vendor training to enhance product knowledge and sales skills.
- Mentorship: Mentored staff on sales techniques and operational procedures, and fostering a high-performing team environment.
- Operational Improvement: Identified and addressed operational challenges and staff performance issues proactively.
- Brand Standards Enforcement: Ensured compliance with Frank Webb Home brand standards and operational guidelines.
- Showroom Maintenance: Coordinated renovations and updates to ensure the showroom remained state-of-the-art with current product displays.
- Financial Oversight: Oversaw credit and debit reporting, ensuring accurate financial records.
- Advocated for showroom staff needs and concerns, fostering a positive and supportive workplace culture.
OPERATIONS COORDINATOR
FW WEBB COMPANY
01.2017 - 01.2022
- Operational Coordination: Coordinated day-to-day operations, enhancing business conditions and forecasting store needs to optimize efficiency.
- Inventory Management: Identifies and resolves inefficiencies in warehouse and retail counter practices through daily analysis of sales and inventory reports.
- Problem-Solving: Resolved inventory supply challenges by developing creative solutions to prevent delays, inaccuracies, and missed targets.
- Cycle Counting: Manages inventory cycle counting processes, including surplus tracking, product damage, and returns management.
- Procedure Development: Collaborates with the Operations Manager to create and implement effective operational and inventory management procedures.
- Compliance and Safety Oversight: Ensures adherence to standard operating procedures (SOPs), safety protocols, and security policies across store operations.
- Administrative Support: Updated employee timecards and facilitated staff training to support operational consistency and compliance.
SERVER
MONTANA GRILL
01.2014 - 01.2016
- Delivered exemplary customer service by actively engaging with guests to address their needs and preferences. Delivered outstanding customer service, fostering repeat business and increasing customer satisfaction through personalized interactions and attention to detail.
- Led team of servers during shifts, coordinating workflow to ensure smooth operations and enhancing customer experiences.
- Trained new employees on service standards, menu knowledge, and operational procedures to maintain restaurant quality.
- Conducted customer surveys to gather feedback, using insights to attract more customers and enhance service.
- Maintained clean and sanitary preparation and service areas in compliance with health and safety regulations.
Education
Bachelor of Science - Business Administration and Management
Worcester State University
01-2016
Skills
- Sales Strategy
- Sales forecasting
- Sales Reporting
- Sales Software
- Client Consultation
- ERP & CRM Proficient
- Issue Resolution
- Client Relations
Timeline
SHOWROOM CONSULTANT
FW WEBB COMPANY
03.2025 - 09.2026
SHOWROOM MANAGER
FW WEBB COMPANY
01.2022 - 03.2025
OPERATIONS COORDINATOR
FW WEBB COMPANY
01.2017 - 01.2022
SERVER
MONTANA GRILL
01.2014 - 01.2016
Bachelor of Science - Business Administration and Management
Worcester State University