Strategic leader with a focus on operational improvement and team collaboration. Delivers impactful results by optimizing processes and fostering a positive workplace culture. Navigates complex challenges with strong decision-making and effective communication.
Overview
5
5
years of professional experience
Work History
General Manager
Carpenter Carpenter Hospilatity
San Antonio, TX
02.2025 - Current
Oversaw daily operations to ensure optimal guest satisfaction and service quality.
Developed and implemented operational procedures for increased efficiency.
Managed team performance through regular feedback and training sessions.
Coordinated staff schedules to meet business demands and enhance productivity.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Implemented operational strategies and effectively built customer and employee loyalty.
Server/Bartender
Carpenter Carpenter Hospitality
San Antonio, TX
10.2022 - 02.2025
Prepared and served alcoholic and non-alcoholic beverages according to established recipes and standards.
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Collaborated with kitchen staff to coordinate timely food service during peak hours.
Developed strong relationships with regular guests, fostering loyalty through personalized service experiences.
Trained new team members on menu offerings, service protocols, and operational procedures.
Server
Famous Daves BBQ
El Paso, TX
02.2022 - 07.2022
Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Managed multiple tables efficiently during peak hours, maintaining high service standards.
Trained new servers on menu items, company policies, and best practices in customer engagement.
Collaborated with kitchen staff to streamline food preparation and timely order delivery.