Raymont Jackson
Friday Harbor
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
43
43
years of professional experience
2
2
years of post-secondary education
Work History
Septic Pump Truck Operator/Technician
Starr Septic and Excavation
Friday Harbor
06.2025 - 06.2026
- Operated pump truck to efficiently remove waste from residential and commercial sites.
- Maintained equipment to ensure optimal performance and safety standards.
- Conducted site assessments to determine appropriate waste removal procedures.
- Adhered to local regulations and safety protocols during all operations.
- Collaborated with team members to coordinate timely service deliveries and installations.
- Communicated with clients to address service inquiries and ensure satisfaction daily.
- Maintained accurate records of material transported via the pump truck.
- Provided assistance with repairs or maintenance work on pumps if needed.
- Confirmed delivery details such as addresses, contact persons, phone numbers, prior to departure.
- Reported any malfunctions or damages to supervisor for further repair or replacement.
- Utilized maps and GPS systems for navigation purposes while operating the pump truck.
- Followed instructions given by supervisors regarding routes taken and destinations reached.
- Connected pump hoses and pipelines to transfer material.
- Lubricated and maintained machines prior to setup, calibration and operation.
- Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels.
Owner
Island Satellite & Internet LLC
FRIDAY HARBOR
01.1996 - 12.2025
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Researched similar businesses to determine sales strategies, offerings and competitive advantages.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily operations of satellite and internet service delivery.
- Formed and sustained strategic relationships with clients.
- Developed and implemented marketing strategies to attract new customers.
- Established vendor relationships to enhance service offerings and support.
- Resolved customer inquiries and technical issues promptly and effectively.
- Created service contracts tailored to meet diverse customer needs and preferences.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Hosted special events to boost brand awareness and increase community engagement.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Installed satellite dishes and associated equipment at residential and commercial locations.
- Conducted thorough site surveys to determine optimal installation locations and signal quality.
- Configured receivers and ensured proper connection to customer's television systems.
- Provided customer training on system usage and troubleshooting techniques for satellite services.
- Collaborated with team members to resolve installation issues and improve service efficiency.
- Ensured compliance with safety regulations during installation processes and equipment handling.
- Performed quality assurance checks on all completed installations.
- Adhered strictly to company policies related to customer service satisfaction levels.
- Set up receivers, amplifiers, switches, modulators, and antennas according to the job order.
- Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
- Provided technical support to customers regarding installation issues.
- Maintained a safe working environment by following all safety protocols and procedures.
- Installed and aligned satellite dishes to receive optimal signal strength.
- Updated knowledge of industry standards related to satellite technology advancements.
- Ensured that all tools, parts, supplies, and equipment were available before starting an installation.
- Repaired faulty wiring connections or damaged cables due to weather conditions.
- Conducted site surveys to determine the best location for satellite dish placement.
- Programmed receiver boxes according to customer specifications.
- Assisted customers in selecting programming packages according to their needs.
- Configured remote control devices such as universal remotes or IR blasters.
- Diagnosed and troubleshot any problems with existing systems.
- Communicated with customers to explain installation process and ideal satellite dish placement.
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
- Set up internet services, placed routers and configured WiFi access.
- Dug trenches through gravel, rocks and tree roots to lay cable.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Ran wires between components and to outside cable systems.
- Installed and repaired distribution racks and cables.
- Laid out cabling plans and ran through buildings to desired locations.
- Tested connections to verify power supplies and communication link functionality.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
- Led community initiatives to enhance local engagement and participation.
- Collaborated with departments to develop city policies and regulations.
- Facilitated public meetings to gather citizen feedback and address concerns.
- Coordinated emergency response plans with local agencies and organizations.
- Managed budget allocations for various city projects and services.
- Advocated for sustainable practices in urban development and planning.
- Oversaw city staff recruitment, training, and performance evaluations.
- Engaged with stakeholders to promote economic development opportunities.
- Collaborated with committees and task forces to address unique concerns.
- Collaborated with city council members to set goals for the municipality.
- Spearheaded initiatives to improve infrastructure within the municipality.
- Attended meetings with representatives of other cities to compare best practices in urban planning and development.
- Developed strategies for mitigating potential risks associated with natural disasters or other emergencies that could affect the area.
- Negotiated contracts between municipalities and vendors.
- Participated in public forums to discuss current issues affecting the community.
- Ensured compliance with all applicable laws and regulations regarding municipal operations.
- Located and appointed well-qualified individuals to fill city leadership roles.
- Executed contracts, orders and new ordinances with official signatures.
- Developed and implemented policies to ensure the safety and well-being of all citizens.
- Oversaw the budgeting process for the city's departments.
- Presided over City Council meetings.
- Advocated for increased funding from state and federal sources.
- Established relationships with local businesses, organizations, and other government entities.
- Resolved disputes between residents and city officials.
- Maintained a strong presence at community events such as parades and festivals, to foster goodwill among residents.
- Coordinated emergency response protocols in collaboration with law enforcement agencies in case of an incident requiring immediate attention.
- Attended dinners and special events to meet people and develop relationships.
- Built and deepened partnerships with other politicians to more effectively carry out agendas.
- Maintained up to date understanding of local, regional, national and international news and developments.
- Reviewed concerns of constituents to determine required governmental action.
Mayor-Town of Friday Harbor Washington
Town of Friday Harbor
Friday Harbor
01.2021 - 12.2025
- Facilitated town council meetings to discuss policy changes and community issues.
- Collaborated with city council members to set goals for the municipality.
- Presided over City Council meetings.
- Developed and implemented policies to ensure the safety and well-being of all citizens.
- Coordinated emergency response efforts with local agencies and stakeholders.
- Coordinated emergency response protocols in collaboration with law enforcement agencies in case of an incident requiring immediate attention.
- Developed strategies for mitigating potential risks associated with natural disasters or other emergencies that could affect the area.
- Resolved disputes between residents and city officials.
- Advocated for sustainable development practices within the town's growth strategy.
- Spearheaded initiatives to improve infrastructure within the municipality.
- Ensured compliance with all applicable laws and regulations regarding municipal operations.
- Attended meetings with representatives of other cities to compare best practices in urban planning and development.
- Negotiated contracts between municipalities and vendors.
- Oversaw the budgeting process for the city's departments.
- Located and appointed well-qualified individuals to fill city leadership roles.
- Established relationships with local businesses, organizations, and other government entities.
- Advocated for increased funding from state and federal sources.
- Collaborated with committees and task forces to address unique concerns.
- Promoted local events to foster community spirit and economic development.
- Attended dinners and special events to meet people and develop relationships.
Telecommunications Technician
United States Air Force
Fort Lewis-McChord
08.1992 - 07.1996
- Installed and maintained telecommunications systems for efficient communication services.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Diagnosed and repaired issues in telecommunication equipment promptly and effectively.
- Conducted routine inspections to ensure system reliability and performance standards.
- Responded quickly to emergency situations involving telecommunications systems malfunctions or outages.
- Trained junior technicians on best practices and operational procedures in telecommunications.
- Designed and implemented structured cabling systems for voice and data networks.
- Measured, cut, spliced and installed wires and cables.
- Installed, set up, and repaired devices and system components.
- Replaced faulty components in telecommunications systems.
- Documented all installation and repair work, maintaining accurate records for future reference.
- Ensured compliance with safety regulations during installation and repair activities.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Installed and repaired distribution racks and cables.
- Maintained a Secret security clearance.
Wire Systems Installer/Technician Specialist
United States Army
Fort Lewis-McChord
07.1988 - 07.1992
- Managed installation and configuration of telecommunications hardware and software.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Configured voice over internet protocol devices such as IP phones, softphones.
- Measured, cut, spliced and installed wires and cables.
- Routed cables and trunk lines from entry points to specified equipment, following diagrams.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Conducted periodic maintenance checks on all telecom systems components to ensure optimal performance.
- Performed troubleshooting for hardware and software related issues on telecom networks.
- Tested circuits of malfunctioning telecommunication equipment to isolate malfunction sources.
- Resolved technical issues through troubleshooting and problem-solving techniques.
- Configured and supported mobile communications and data transmission systems.
- Collaborated with teams to maintain communication systems and equipment functionality.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Provided technical support for voice, data, and video communications systems.
- Installed network interface devices and rearranged inside wiring.
Radioman
United States Navy, USN
Norfolk
12.1983 - 12.1987
- Operated telecommunication systems for efficient communication across departments.
- Monitored network performance and resolved connectivity issues promptly.
- Installed, set up, and repaired devices and system components to ensure optimal functionality and performance.
- Coordinated with technical teams for timely system upgrades and maintenance, enhancing overall system reliability.
- Monitored alarms for outages and reported them to the appropriate personnel.
- Implemented safety procedures for handling telecommunications equipment properly.
- Assisted in training new operators on equipment usage and protocols.
- Collaborated with management to optimize workflow and improve service delivery.
- Secured and upheld Top Secret security clearance to protect sensitive information.
Education
Associate of Technology - Telecommunications
Pierce College of Fort Lewis
Lakewood, WA 02.1990 - 05.1992
John C Fremont High School
Oakland, CASkills
- Telecommunications installation
- Network troubleshooting
- Technical support
- Project management
- Regulatory compliance
- Quality assurance
- Analytical thinking
- Problem solving
- Emergency response planning
- Maintenance & repair
- Computer skills
- Microsoft Word
- Time management
- Team collaboration
- Leadership development
- Organizational leadership
- Customer relationship management
- Community engagement
- Community relations
- Negotiation skills
- Effective communication
- Verbal communication
- Written correspondence
- Calm under pressure
- Self-motivated
- Positive demeanor
- Critical thinking
- First Aid/CPR
- Basic math
- Ethics and integrity
- Decision-making
- Human resources management
- Administrative leadership
- Urban planning
- Economic development
- Public speaking
- Decision-making
References
References available upon request.
Timeline
Septic Pump Truck Operator/Technician
Starr Septic and Excavation
06.2025 - 06.2026
Mayor-Town of Friday Harbor Washington
Town of Friday Harbor
01.2021 - 12.2025
Owner
Island Satellite & Internet LLC
01.1996 - 12.2025
Telecommunications Technician
United States Air Force
08.1992 - 07.1996
Associate of Technology - Telecommunications
Pierce College of Fort Lewis
02.1990 - 05.1992
Wire Systems Installer/Technician Specialist
United States Army
07.1988 - 07.1992
Radioman
United States Navy, USN
12.1983 - 12.1987
John C Fremont High School