Raymundo Avila
Frisco,TX
Summary
Adaptable professional skilled in problem-solving and conflict resolution. Successfully managed daily operations and customer service initiatives, fostering positive relationships and maintaining high satisfaction levels in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Co-Owner
Allstar Junk Hauling Services
Frisco, TX
12.2020 - Current
- Managed daily operations of junk hauling services for residential and commercial clients.
- Developed marketing strategies to increase brand visibility and attract new customers.
- Coordinated logistics for scheduling pickups and managing service routes effectively.
- Handled customer inquiries and resolved service-related issues promptly and professionally.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Created marketing campaigns to promote products and services.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
Assistant Manager
Party City
Denton, TX
08.2016 - 12.2020
- Assisted in managing daily store operations and team scheduling.
- Coordinated merchandise displays to enhance customer engagement and sales.
- Trained staff on product knowledge and customer service techniques.
- Oversaw inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints efficiently and professionally.
- Maintained store compliance with safety and operational standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Business Analytics
University of North Texas
Denton, TX05-2011
Skills
- Operations management
- Marketing strategy
- Logistics coordination
- Customer service
- Conflict resolution
- Problem-solving
- Data analysis
Timeline
Co-Owner
Allstar Junk Hauling Services
12.2020 - Current
Assistant Manager
Party City
08.2016 - 12.2020
Bachelor of Science - Business Analytics
University of North Texas