Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Raymundo Garcia

Edinburg,TX

Summary

  • Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.

Overview

6
6
years of professional experience

Work History

Costumer Service

Central Material
Edinburg, TX
01.2022 - 06.2024
  • Assisted customers in navigating the website, placing orders, and completing payments.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Implemented new processes to improve customer service efficiency.
  • Developed strategies to increase customer satisfaction levels and loyalty.
  • Performed data entry tasks related to sales, returns, accounts receivable.
  • Handled cash transactions accurately according to established policies and procedures.
  • Reconciled invoices for accuracy prior to sending them out for payment processing.

Oil Enginer

PEMEX
Tuxpan, Veracruz
01.2018 - 01.2019
  • Provide the design basis for the drilling of wells, including the evaluation of the formations in the program.
  • Review of the settlement of the casing and the Lessons Learned from the previous well drilled.
  • Support in parts of the drilling program, as well as calculations for its critical parts and loads that will support the pipeline program, contingency plans, and risk mitigation.
  • Support in the development of drilling programs including casing design, BHA, fluids, hydraulics, cementing and special operations.
  • Cost and time forecast.

Education

Master of Science - Geological Science

Facultad De Ciencias De La Tierra
Linares, Nuevo Leon
03-2021

Skills

  • Marketing
  • Product Sales
  • Returns processing
  • Customer Relationship Management
  • Social Media
  • Public Speaking

Languages

Spanish
Native/ Bilingual
English
Professional

Affiliations

  • Gym, Play acordion and guitar, soccer.

Timeline

Costumer Service

Central Material
01.2022 - 06.2024

Oil Enginer

PEMEX
01.2018 - 01.2019

Master of Science - Geological Science

Facultad De Ciencias De La Tierra

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Raymundo Garcia