Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Raymundo Rivera

Houston,TX

Summary

Complete safety training compliance, certification on training in waste fraud and abuse, completed training in hippa laws, completed training in work place harassment, completed training in sexual harassment courses. Completed training in identifying identity fraud.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Dispatch Health
09.2024 - Current
  • Assisting market leadership and team members using Microsoft Teams with their work processes updating patients by contacting them and informing them with eta times for team members who are delayed. Assisting teams doing home visits with gps locations on locating patients homes, updating patients charts for any changes of contact numbers or addresses. Using Microsoft Word to cross reference team schedule and changing team members from assigned vehicles and work equipment. Monitoring markets across the country and different time zones so they are properly reflecting on the board. Updating team schedules by cross referencing schedule sheets provided by market leadership. Communicating patients who will not be visited due to team end of service times to be referred for visits the next day making sure all current day board is clear that no cases are left open. Assigning care visits to teams who are requesting a certain visit if applicable and tagging leadership to threads for visibility making sure that teams have their appropriate visits according to their skill set if the visit is Acute or Bridge care.

Hot Shot Driver

Htx wicked transports
02.2021 - 12.2023
  • I was a driver responsible for securing and delivering cargo of any size, shape or weight as long as it were in compliance with the state regulations.

Dispatcher

AFC Transportation
06.2016 - 01.2018
  • Monitored drivers scheduled pickups using internet system and tracking software called Santa Cruz. Kept managers and supervisors aware of any situation regarding drivers or clients using Microsoft 365. Provided client with driver information and eta Answered 10 to 15 calls an hour. Assisted drivers with locating pickup addresses. Provided customer service for clients looking to book a pickup or confirm with client pickup schedule.

Dispatcher/Customer Service

Houston Transportation Services / Lones Star Cab
02.2012 - 06.2014
  • Answered calls put in trips in system dispatched drivers to pickup locations while providing turn by turn assistants to drivers.

Education

Heights High School
Houston, TX

Skills

  • Dispatch (4 years)
  • Customer service
  • Computer skills
  • Typing
  • Limousine
  • Van driver
  • Flatbed
  • Commercial driving

Certification

Driver's License

Languages

English
Full Professional
Spanish
Full Professional

Additional Information

I have a updated TWIC card

Timeline

Logistics Coordinator

Dispatch Health
09.2024 - Current

Hot Shot Driver

Htx wicked transports
02.2021 - 12.2023

Dispatcher

AFC Transportation
06.2016 - 01.2018

Dispatcher/Customer Service

Houston Transportation Services / Lones Star Cab
02.2012 - 06.2014

Heights High School

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Raymundo Rivera