RAYNA ADAMES
Fort Worth,USA
Summary
Dynamic Patient Care Coordinator with a strong work ethic and proven problem-solving skills at Great Expressions Dental Centers. Enhanced patient satisfaction through effective communication and meticulous insurance verification. Proficient in scheduling and documentation, ensuring operational efficiency while fostering positive relationships with patients and staff. Committed to delivering exceptional service and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Great Expressions Dental Centers
Flower Mound, TX
05.2025 - Current
- Communicated effectively with patients regarding treatment options and insurance verification processes.
- Coordinated patient appointments and managed scheduling to enhance operational efficiency.
- Explained treatment choices to patients and helped determine best options.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Investigated discrepancies in billing records to ensure accuracy, scheduled appointments and verified insurance coverage.
Scheduling Coordinator
DFW Oral Surgeons/Paradigm Oral Health
07.2022 - 05.2025
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
General Manager
Mark Of Excellence
Hurst, TX
07.2021 - 07.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Cultivated positive atmosphere and ensured exceptional food and service for each customer.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff, identifying improvement areas and recognizing outstanding achievements.
- Developed and implemented strategies to increase sales and profitability.
- Established employee training programs to develop skills, enhance productivity, and ensure compliance with industry regulations.
Assistant Manager
Mark Of Excellence
Hurst, TX
09.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Tarrant County College
Skills
- Problem-Solving
- Data Entry
- Teamwork and Collaboration
- Scheduling proficiency
- Administrative duties
- Patient Registration
- Interpersonal Relationships
- Customer Service
- Coaching and Mentoring
- Insurance verification
- Strong Work Ethic
- Customer relations understanding
- Verbal and written communication
- Effective Multitasking
- Patient Scheduling
- Documentation And Reporting
- Phone and Email Etiquette
- Inventory Management
- HIPAA compliance
- Payment collection
- Claims processing
- Patient education
- Insurance practices
- Attention to Detail
Certification
BLS Certified
Timeline
Patient Care Coordinator
Great Expressions Dental Centers
05.2025 - Current
Scheduling Coordinator
DFW Oral Surgeons/Paradigm Oral Health
07.2022 - 05.2025
General Manager
Mark Of Excellence
07.2021 - 07.2022
Assistant Manager
Mark Of Excellence
09.2020 - 07.2021
Tarrant County College