Rayon Gilgeous
Summary
Dynamic professional with a strong background at JPMorgan Chase, excelling in customer service and financial transactions. Proven ability to resolve conflicts and enhance client satisfaction through effective communication and teamwork. Committed to regulatory compliance and maintaining a secure environment, consistently fostering positive relationships to drive branch success.
Overview
6
6
years of professional experience
Work History
Associate Banker
JPMorgan Chase
New York, New York
07.2023 - Current
- Assisted clients with account inquiries and transaction processing.
- Managed daily cash transactions and maintained accurate records.
- Educated customers on banking products and services available.
- Collaborated with team members to streamline operational processes.
- Ensured compliance with banking regulations and internal policies.
- Resolved customer issues promptly to enhance satisfaction levels.
- Conducted account maintenance to keep records up-to-date and accurate.
- Supported team in achieving branch goals through proactive service initiatives.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Established strong relationships with customers to increase customer loyalty.
- Assisted customers with account opening and maintenance.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
Security Guard
Allied Universal
New York, NY
01.2022 - Current
- I greeted arriving customers upon entry to the bank and wished them a good day as they exited.
- Remained safety-conscious, with excellent communication skills, and an eye for detail.
- Maintained awareness of any suspicious activity.
- Patrolled and monitored the premises while maintaining communication with employees of Chase Bank.
- Assisted in the enforcement of company policies and regulations for visitors.
- Responded promptly to alarms and emergencies, ensuring proper protocols were followed.
Ship Store Associate
CVS Pharmacy
New York, NY
03.2020 - 01.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Met merchandise processing standards and maintained an organized and accessible work area.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY12-2024
Skills
- Customer service
- Conflict resolution
- Financial transactions
- Team collaboration
- Regulatory compliance
- Communication skills
- De-escalating conflicts
- Documentation skills
- Collaborative Problem-solving
- Strong work ethic
- Surveillance
- Patrolling
Timeline
Associate Banker
JPMorgan Chase
07.2023 - Current
Security Guard
Allied Universal
01.2022 - Current
Ship Store Associate
CVS Pharmacy
03.2020 - 01.2022
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice