RAYSHAWN MILLER
Columbus
Summary
Experienced general labor professional with 8 years of experience in warehouse operations, inventory management, and shift management. Demonstrated ability to maintain cleanliness, organization, and deliver exceptional customer service. Committed to ensuring efficient operations and a safe work environment. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptive work environments. Forward-thinking team leader skilled at operating independently and efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Jimmy John's Sandwiches
02.2020 - Current
- Managed daily operations to maintain efficient service and enhance customer satisfaction.
- Conducted financial management tasks, such as register balancing, sales tracking, and cash reconciliation.
- Compiled and analyzed transaction reports to facilitate informed decision-making.
Warehouse Associate
Adecco
11.2015 - 02.2020
- Operated forklifts and pallet jacks to efficiently move and organize inventory.
- Maintained accurate inventory records using warehouse management systems.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembly line work
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Shift Manager
Donatos Pizza
12.2017 - 08.2018
- Managed customer interactions and processed phone orders efficiently, ensuring timely and accurate service delivery.
- Maintained cleanliness and organization of the store, contributing to a professional and welcoming environment.
- Prepared pizzas, subs, and chicken, adhering to established quality and presentation standards.
Customer Service Representative
Teleperformance
01.2017 - 01.2018
- Resolved customer inquiries by delivering accurate information and effective solutions.
- Troubleshot technical issues related to the website and discounts, and researched order statuses to aid in problem resolution.
- Communicated adeptly with dissatisfied customers to resolve their concerns and improve customer satisfaction.
Shift Leader
UDF
12.2015 - 08.2017
- Supervised team members to maintain optimal staffing levels in alignment with projected sales forecasts.
- Executed cash management responsibilities, including operating the point of sale system and preparing cash drop and deposit reports.
- Provided exceptional customer service by promptly addressing and resolving customer concerns.
Education
High school or equivalent - undefined
Whetstone High School
Columbus, OH01.2015
Skills
- Oversaw shift operations to ensure efficient workflow and team performance
- Executed diverse handyman tasks, ensuring high-quality repairs and maintenance across various settings
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction
- Executed high-quality service delivery in fast-paced dining environments
- Executed food preparation tasks to ensure timely service delivery
- Oversaw daily operations and strategic planning for store management
- Assisted in daily operations of restaurant to maintain service quality Supported team members in achieving customer satisfaction goals Contributed to inventory management and supply ordering processes
- Oversaw daily operations and staff management as Assistant Manager
- 1 Directed strategic positioning and branding initiatives
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Assisted in typing documents and reports for team members Supported data entry tasks to maintain accurate records Collaborated with colleagues to ensure timely completion of typing assignments
- Oversaw kitchen operations, ensuring efficient workflow and high standards of food quality
- Ensured compliance with food safety regulations and standards
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed accurate money handling procedures to ensure financial integrity
- Directed team operations to enhance collaboration and productivity
- Executed strategic decision-making processes to enhance operational efficiency
- Executed problem-solving strategies to identify and resolve operational challenges
- Optimized scheduling and prioritization of tasks to enhance productivity
Timeline
Assistant Manager
Jimmy John's Sandwiches
02.2020 - Current
Shift Manager
Donatos Pizza
12.2017 - 08.2018
Customer Service Representative
Teleperformance
01.2017 - 01.2018
Shift Leader
UDF
12.2015 - 08.2017
Warehouse Associate
Adecco
11.2015 - 02.2020
High school or equivalent - undefined
Whetstone High School