Rayshawn Powell
Brooklyn,NY
Summary
Reliable, hardworking and offering strong multitasking, problem-solving and communication skills. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicated with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable, offering strong multitasking, problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
ACES
09.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
Security Guard
Off The Books
06.2021 - 08.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Camp Counselor
CFL Summer Day Camp Ps169
07.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in preparing recreational materials and supplies for each activity.
Summer Camp Counselor
Good Shepherd Services
07.2018 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Summer Camp Counselor
Good Shepherd Services
07.2017 - 08.2017
- Organized paper's and placed them in alphabetical order.
- Gave campers assigned shirt size.
- Packed boxes and moved them around office
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Chaperoned field trips to local attractions.
- Maintained clean, organized and safe physical environment both indoors and outside.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Cleaned Lunch room.
Caretaker
NYCHA Summer Youth Employment Program
07.2016 - 08.2016
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
Associate of Science - Business Administration
Alfred State College
Alfred, NY05.2022
Skills
- Customer Transactions
- Merchandise Packaging
- Restock Products
- Active Listening
- Finish Work
- Food Services
- Recordkeeping Skills
- Enforcing Rules
- Customer Satisfaction
- Fitness Instruction
Timeline
Customer Service Cashier
ACES
09.2021 - Current
Security Guard
Off The Books
06.2021 - 08.2021
Camp Counselor
CFL Summer Day Camp Ps169
07.2019 - 08.2019
Summer Camp Counselor
Good Shepherd Services
07.2018 - 08.2018
Summer Camp Counselor
Good Shepherd Services
07.2017 - 08.2017
Caretaker
NYCHA Summer Youth Employment Program
07.2016 - 08.2016
Associate of Science - Business Administration
Alfred State College
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