Rayvin Welch
Sedalia,MO
Summary
Dynamic professional with experience in client advocacy and relationship building at Casa. Proven ability to manage high-volume calls while delivering personalized solutions. Skilled in regulatory compliance and staff training, contributing to team success and exceeding sales targets. Committed to enhancing client satisfaction through attentive service and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Hotline and Case Management Specialist
Casa
09.2023 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Collaborated with team members to exceed sales targets and achieve company goals.
In Home Care Giver
Happi
04.2023 - 01.2024
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
Kitchen Manager
Tempstop
11.2022 - 05.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Material Handler
Gardner Denver
Sedalia, MO
06.2021 - 08.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Received and unpacked shipments and new equipment as directed.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Increased customer satisfaction by accurately and promptly processing orders.
Cook
Mighty Melt
Sedalia, MO
04.2021 - 06.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Certified Medical Assistant
Twin Oaks Independent Living
Sedalia, MO
03.2020 - 06.2021
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Prepared and administered medications to alleviate patient symptoms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
CSR, Sales
Aaron's Sales and Lease
Sedalia, MO
08.2019 - 12.2019
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Collaborated with team members to exceed sales targets and achieve company goals.
Education
Associates of Photography
Art Institute of Pittsburgh
Pittsburgh, PAGED -
White's Adult High School
Sevierville, TN05.2011
Skills
- Client advocacy
- Data collection
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Task prioritization
- Self motivation
- Staff training
- Staff supervision
- Adaptability
Timeline
Hotline and Case Management Specialist
Casa
09.2023 - Current
In Home Care Giver
Happi
04.2023 - 01.2024
Kitchen Manager
Tempstop
11.2022 - 05.2023
Material Handler
Gardner Denver
06.2021 - 08.2022
Cook
Mighty Melt
04.2021 - 06.2021
Certified Medical Assistant
Twin Oaks Independent Living
03.2020 - 06.2021
CSR, Sales
Aaron's Sales and Lease
08.2019 - 12.2019
Associates of Photography
Art Institute of Pittsburgh
GED -
White's Adult High School