Rayvina Barnes
Chicago,IL
Summary
Proven professional with extensive experience at Lawndale Christian Health Center, adept in HIPAA Compliance and Daily Operations Management. Excelled in enhancing patient service quality and streamlining registration processes, demonstrating exceptional cross-functional teamwork and a commitment to patient confidentiality. Achieved significant improvements in efficiency and customer satisfaction, showcasing strong problem-solving and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Registration Representative
Lawndale Christian Health Center
09.2023 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
Operator
Lawndale Christian Health Center
07.2022 - 09.2023
- Managed front desk responsibilities such as greeting visitors, answering phones, distributing mail/packages – contributing to an organized environment.
- Managed high call volumes (150 per day) effectively by utilizing strong multitasking skills, direct calls, and take messages without compromising quality of service provided to patients in person.
- Supported administrative tasks such as filing paperwork, and maintaining office supplies inventory for smooth department operations.
Customer Service Representative
Chase Technical Staffing
05.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
All State
03.2019 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume(100 per day) with exceptional professionalism and efficiency.
- Responded to customer inquiries through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and notated claims.
Administrative Assistant/Accounts Receivable/Accounts Payable
Power Solutions International Inc.
04.2015 - 11.2018
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
Receptionist
1-800 Flowers
05.2012 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Medical Assistant
Olympia College
Burr Ridge, IL10-2008
High School Diploma -
Proviso East
801 S 1st Ave Maywood, IL06-2005
Skills
- Cross-Functional Teamwork
- HIPAA Compliance
- Documentation skills
- Patient confidentiality
Timeline
Registration Representative
Lawndale Christian Health Center
09.2023 - Current
Operator
Lawndale Christian Health Center
07.2022 - 09.2023
Customer Service Representative
Chase Technical Staffing
05.2020 - 04.2022
Customer Care Representative
All State
03.2019 - 05.2020
Administrative Assistant/Accounts Receivable/Accounts Payable
Power Solutions International Inc.
04.2015 - 11.2018
Receptionist
1-800 Flowers
05.2012 - 12.2014
Medical Assistant
Olympia College
High School Diploma -
Proviso East
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