Raza Naviwala
Kissimmee,FL
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
18
18
years of professional experience
Work History
Field Technician and Sales Expert
Asurion Insurance Services
Orlando, FL
06.2023 - Current
- Provided technical support to customers via phone, email and in person.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Educated customers about company's products and services to present service upgrade opportunities.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Mortgage Loan Originator - Account Executive
Guidance Residential
Orlando, FL
12.2021 - 01.2023
- Prepared sales presentations or proposals to explain product specifications or applications..
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Attended networking events to build relationships with potential customers.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
Store Manager
T-MOBILE
Kissimmee, FL
10.2014 - 11.2021
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Assessed, optimized and elevated operations to target current and expected demands
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Assistant Store Manager
BOOST MOBILE
Apopka, FL
01.2010 - 08.2014
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions.
Senior Sales Executive
ALL SPORTS USA
Kissimmee, FL
01.2007 - 01.2009
- Customer relations and satisfaction sale
- Performed responsibilities such as: cashier, stocked up clothes, order merchandise for customers online and etc
- Secured long-term accounts by delivering polished sales presentations to promote brand effectiveness.
Sales Representative
CAR WORLD
01.2006 - 01.2007
- Operated high volume phone calls
- Maintained daily direct and indirect client relations
- Operations including assisting clients and scheduling appointments.
Education
Associate of Arts - Business
University of Central Florida
Orlando, FL05-2012
High School Diploma -
Gateway High School
Kissimmee, FL05-2008
Skills
- Sales
- Upselling
- Customer Service
- Marketing
- Technical Support
- Conflict Management
- Professional Communication
- Field Operations
- Leadership
- Relationship Building
- Teamwork and Collaboration
- Conflict Resolution
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Field Technician and Sales Expert
Asurion Insurance Services
06.2023 - Current
Mortgage Loan Originator - Account Executive
Guidance Residential
12.2021 - 01.2023
Store Manager
T-MOBILE
10.2014 - 11.2021
Assistant Store Manager
BOOST MOBILE
01.2010 - 08.2014
Senior Sales Executive
ALL SPORTS USA
01.2007 - 01.2009
Sales Representative
CAR WORLD
01.2006 - 01.2007
Associate of Arts - Business
University of Central Florida
High School Diploma -
Gateway High School
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