Razia Nasari
Annandale,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2027
2027
years of professional experience
Work History
Teacher
afghan kabul high school
Kabul, Kabul
Dental Receptionist
Broadway Dental Associates
12.2023 - Current
- Appointment scheduling and management
- Patient registration and check-in/check-out procedures
- Answering phone calls and responding to inquiries
- Handling patient inquiries, concerns, and complaints with professionalism and empathy
- Verifying insurance coverage and processing insurance claims
- Maintaining patient records and confidentiality in compliance with HIPAA regulations
- Coordinating with dental assistants and hygienists to ensure smooth patient flow
- Managing office supplies and inventory for front desk operations
- Billing and payment processing, including collecting copayments and processing payments
- Proficiency in dental office software or practice management systems
Customer Service Representative
Walmart
Annandale, Virginia
11.2022 - 09.2023
- Improved customer service wait times to mitigate complaints.
- Mentored junior team members and managed employee relationships.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
Education
High School Diploma -
Afghan Hight School
Kabul09.2020
Skills
Multi-Task Management
Typing Proficiency
Appointment Scheduling
Call Center Operations
Report Preparation
Retail Sales Customer Service
Store Maintenance
High-Energy Attitude
Medical Terminology Knowledge
Critical Thinking
Receiving Support
Timeline
Dental Receptionist
Broadway Dental Associates
12.2023 - Current
Customer Service Representative
Walmart
11.2022 - 09.2023
Teacher
afghan kabul high school
High School Diploma -
Afghan Hight School