Reagan Grantham
Edmond,OK
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Graduated high school senior with organizational, time management and multitasking abilities.
- Compassionate, empathetic and focused on leveraging talents to positively impact others.
- Outgoing Volunteer providing experience helping non-profit organization with tasks and needs.
- Friendly and helpful when assisting employees and visitors requesting services.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Goldfish Swim School & Goldfish Swim School Franchising
Edmond, OK
02.2024 - Current
- Greeted families and handled front desk inquiries with friendly, professional customer service.
- Scheduled swim lessons and updated class rosters using membership management systems.
- Processed registrations, payments, and account changes with accuracy and confidentiality.
- Resolved parent concerns promptly while maintaining positive guest experiences.
- Coordinated communication between instructors, managers, and families to support daily operations.
- Monitored attendance, check-ins, and waitlists to keep schedules organized.
- Trained new front desk staff on service standards, policies, and procedures.
- Improved office workflow by streamlining phone coverage, filing, and follow-up tasks.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Babysitter
Eva Burnett
Moore, OK
01.2020 - 06.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Monitored children's play activities to verify safety.
- Made healthy snacks and meals for 2 children.
- Taught children to organize toys, wash hands and share by leading by example.
Volunteer
Special Olympics At Moore High School
Moore, OK
04.2021 - 04.2022
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Lifeguard
The Station/Aquatics And Recreation
Moore, OK
05.2021 - 08.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Entered water immediately to pull struggling swimmers to safety.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Saved distressed persons using rescue techniques and equipment.
Education
High School Diploma -
Moore High School
Moore, Oklahoma05.2022
Skills
- Decision Making
- Critical Thinking
- Verbal and Written Communication
- Work Prioritization
- Team collaboration
- Relationship building
- Operations support
Accomplishments
Four year Varsity Pom Squad 2018-2022
MHS Student Council: Working with many personalities to achieve goals, I had to have an open mind, and listen to all ideas before coming together to make decisions.
Mentoring JV/new pom girls: Not only being an understanding person to come to, I give honest corrections and do not hesitate to tell the team when it is time to work hard and give 100%.
Timeline
Front Desk Associate
Goldfish Swim School & Goldfish Swim School Franchising
02.2024 - Current
Lifeguard
The Station/Aquatics And Recreation
05.2021 - 08.2021
Volunteer
Special Olympics At Moore High School
04.2021 - 04.2022
Babysitter
Eva Burnett
01.2020 - 06.2022
High School Diploma -
Moore High School