Hi, I’m
Reagan Greenfield
Charlottesville,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented, with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
24
years of professional experience
Work History
The Oakhurst InnCharlottesville, VA
Bar Manager
09.2021 - Current
Job overview
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Fairfield By MarriottCharlottesville, Virginia
Breakfast Attendant
06.2024 - 11.2024
Job overview
- Set up buffet area according to restaurant standards.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Followed health and safety guidelines to ensure a clean and safe eating environment.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Cleaned up dining area and kitchen after breakfast hours, including washing dishes and sanitizing surfaces.
- Greeted guests warmly and provided excellent customer service to enhance dining experience.
The Bradbury GroupCharlottesville, VA
Barista
11.2022 - 10.2023
Job overview
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized official and off-menu coffee and tea preparations.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Supported highest standards of conduct and service to support company reputation.
- Kept up-to-date records of sales transactions using point-of-sale systems.
The LocalCharlottesville, VA
Event Bartender
05.2021 - 09.2021
Job overview
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Set up glassware, liquor and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over 100 customers daily
United Way Of Greater CharlottesvilleCharlottesville, VA
Intake Operator
08.2020 - 01.2021
Job overview
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Department Of Medical Assistance ServicesCharlottesville, VA
Personal Care Attendant
01.2001 - 01.2021
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted patients with self-administered medications.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Emilie JohnsonCharlottesville, VA
Private Nanny
03.2014 - 01.2020
Job overview
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
FireflyCharlottesville, VA
Restaurant Front of House Manager
07.2016 - 07.2018
Job overview
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Education
Piedmont Virginia Community CollegeCharlottesville, VA
Associate of Applied Science from Emergency Medical Science
05.2007
Western Albemarle High SchoolCrozet, VA
High School Diploma
05.2001
Skills
- Database Interface and Query Software
- Inventory Management
- Recruitment and Hiring
- Scheduling Staff
- Relationship Building
- Team Leadership
- Quality Assurance
- Client rapport
- Critical Thinking
- Excellent Communication
- Cultural Awareness
- Efficient multitasking
- Grab and Go preparation
- Resolving guest complaints
Education
Crozet, VA,Charlottesville, VA
Contact
Charlottesville, VA 22901
I am also an Artist!
I have been creating art all my life but recently started painting with watercolor and love it!
Timeline
Breakfast Attendant
Fairfield By Marriott
06.2024 - 11.2024
Barista
The Bradbury Group
11.2022 - 10.2023
Bar Manager
The Oakhurst Inn
09.2021 - Current
Event Bartender
The Local
05.2021 - 09.2021
Intake Operator
United Way Of Greater Charlottesville
08.2020 - 01.2021
Restaurant Front of House Manager
Firefly
07.2016 - 07.2018
Private Nanny
Emilie Johnson
03.2014 - 01.2020
Personal Care Attendant
Department Of Medical Assistance Services
01.2001 - 01.2021
Piedmont Virginia Community College
Associate of Applied Science from Emergency Medical Science
Western Albemarle High School
High School Diploma
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