Reagan King
Houston,TX
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Ottobock Healthcare
Houston, TX
01.2026 - 02.2026
- Facilitated patient intake processes, ensuring accurate data collection and documentation.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and efficiency.
- Assisted in verifying insurance eligibility and benefits for new patients.
- Communicated with healthcare providers to streamline referral processes and improve patient experience.
- Supported administrative functions by managing electronic health records and maintaining confidentiality standards.
- Engaged with patients to gather medical histories, enhancing overall intake accuracy.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Patient Technician
OptumRx
Houston, TX
01.2023 - 12.2025
- Educated patients on care plans, fostering understanding and adherence to treatment regimens.
- Maintained patient records and documentation, enhancing accuracy and compliance with protocols.
- Advocated for patient needs by facilitating communication between patients and healthcare providers.
- Collaborated with healthcare professionals to ensure accurate patient information and follow-ups.
- Conducted regular follow-up calls to assess patient satisfaction and gather feedback for improvements.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Reduced appointment cancellations through proactive outreach efforts including phone calls or email reminders prior to scheduled visits.
- Coordinated referrals to other healthcare providers, facilitating seamless continuity of care for patients.
Administrative Assistant
Bp Oil Co
Houston, TX
03.2018 - 01.2024
- Managed scheduling and logistics for meetings and events, ensuring seamless communication.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Developed and maintained filing systems, improving document retrieval time by 30%.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Education
High School Diploma -
Lone Star College
Houston, TX06-2020
Skills
- Insurance verification
- Multi-line phone systems
- Charting and clinical documentation
- Customer service
- Microsoft office
- Data entry
- Quality assurance
- Team leadership
- Phone and email etiquette
- Performance improvement
- Documentation and control
- CRM software
- Administration and operations
Timeline
Intake Coordinator
Ottobock Healthcare
01.2026 - 02.2026
Patient Technician
OptumRx
01.2023 - 12.2025
Administrative Assistant
Bp Oil Co
03.2018 - 01.2024
High School Diploma -
Lone Star College