Reagan Miller
Hilliard,FL
Summary
Enthusiastic and dedicated incoming freshman college student with proven leadership and customer service skills developed as a Dynamic Shift Lead at Tropical Smoothie Cafe. Enhanced team performance through effective supervision and conflict resolution, consistently maintaining high safety standards and improving guest satisfaction. A Take Stock in Children Scholarship recipient with excellent teamwork and communication skills demonstrated through Student Government, three years of Yearbook participation, babysitting, and volunteering experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Tropical Smoothie Cafe
04.2023 - Current
- Completed stor and closing procedures
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Experience making smoothies
- Food handling/ food prep
- Managed cash transactions with accuracy and efficiency
- Using quick thinking and problem solving skills when faced with challenging situations ensuring customer satisfaction
- Customer service
- Maintained cleanliness and organization of the working place including cleaning and restocking responsibilities during closing shifts
- managed other employees as a shift lead to make sure closing activities get done
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
Yulee Highschool
Yulee, FL2025
Early Education -
University of North Florida
Jacksonville, FL05.2029
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Performance improvement
- Staff motivation
- Crew coordination
- Shift leadership
- Productivity monitoring
- Positive attitude
- Problem-solving
Certification
baby sitting certificate
Timeline
Shift Lead
Tropical Smoothie Cafe
04.2023 - Current
Yulee Highschool
Early Education -
University of North Florida
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