Reagan Gick
Cincinnati
Summary
Dynamic professional experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring a positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Server
Skyline Chili
Cincinnati, OH
03.2019 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Efficiently processed orders using point-of-sale system, minimizing wait times and enhancing order accuracy.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to customers.
- Trained and mentored new servers on menu offerings, service standards, and operational procedures.
- Managed cash handling procedures, ensuring accurate transactions and adherence to financial protocols.
- Implemented strategies to enhance table turnover rates during peak dining hours, improving overall efficiency.
- Conducted regular inventory checks of supplies, reducing waste and maintaining optimal stock levels.
- Developed strong rapport with repeat customers, fostering loyalty and encouraging return visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Rusk Kitchen and Bar
Cincinnati, OH
01.2024 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Prepared banquet spaces, including setting up tables, linens, and decorations according to event specifications.
- Coordinated with event planners to execute seamless service during large-scale functions and events.
- Collaborated with event coordinators to set up venues according to specific event requirements.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Supervisor
Dogtown Daycare & Boarding
Cincinnati, OH
01.2023 - 12.2023
- Supervised daily operations, ensuring high standards of care for all animals in facility.
- Trained and mentored staff on best practices and safety protocols for animal handling.
- Implemented process improvements to enhance efficiency and reduce operational costs.
- Monitored compliance with health and safety regulations during daily activities.
- Fostered positive relationships with pet owners, enhancing customer satisfaction and retention.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
No Degree - Allied Health
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Mount Notre Dame
Cincinnati, OH05-2022
No Degree - Radiography- Currently Enrolled
Christ College of Nursing And Health Sciences
Cincinnati, OH05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Menu memorization
- High volume dining
- Team collaboration
- Time management
- Strong teamwork
- Event setup and breakdown
- Relationship building
Timeline
Server
Rusk Kitchen and Bar
01.2024 - 09.2024
Supervisor
Dogtown Daycare & Boarding
01.2023 - 12.2023
Server
Skyline Chili
03.2019 - Current
No Degree - Allied Health
University of Cincinnati
High School Diploma -
Mount Notre Dame
No Degree - Radiography- Currently Enrolled
Christ College of Nursing And Health Sciences