Reagan Ratliff
Land O' Lakes,Florida
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Chili's Bar And Grill. Proven ability to enhance guest satisfaction through effective communication and teamwork. Experienced in food safety practices and menu memorization, contributing to a seamless dining experience in high-volume settings.
Overview
5
5
years of professional experience
Work History
Server
Chili's Bar And Grill - Brinker International
Land O' Lakes, FL
11.2021 - 06.2025
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Learned menu items and specials to effectively communicate offerings and enhance customer experience.
- Assisted in maintaining cleanliness and organization of dining area to ensure a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Demonstrated adaptability by quickly learning restaurant procedures and technologies for efficient service.
- Supported team members by helping set up and break down dining areas before and after shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food Runner
Chili's Bar And Grill - Brinker International
Land O Lakes
11.2021 - 06.2022
- Delivered food and beverages promptly to enhance guest satisfaction and dining experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment and efficient service flow.
- Maintained cleanliness and organization of service areas to comply with health standards.
- Assisted servers in managing table turnover, contributing to a smooth dining operation.
Host
Chili's Bar And Grill - Brinker International
Land O' Lakes, FL
11.2021 - 03.2022
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed waitlist efficiently, optimizing table turnover and guest flow.
- Assisted in training new hosts on customer service protocols and restaurant operations.
- Communicated with kitchen staff to coordinate timely food delivery for guests.
Trainer
Blaze Pizza
Lutz, FL
10.2020 - 01.2022
- Delivered engaging training sessions on food safety and customer service protocols.
- Developed instructional materials to enhance team performance and product knowledge.
- Facilitated onboarding processes for new employees, ensuring quick adaptation to restaurant operations.
- Collaborated with management to identify training needs and improve employee skill sets.
- Monitored team performance during training, providing constructive feedback for improvement.
- Implemented best practices for operational efficiency in food preparation and service delivery.
Education
High School Diploma -
Land O Lakes Highschool
Land O Lakes, FL06.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Service prioritization
- Supply restocking
- Food safety practices
- Table bussing
- Suggestive selling
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Food sales and promotion
Timeline
Server
Chili's Bar And Grill - Brinker International
11.2021 - 06.2025
Food Runner
Chili's Bar And Grill - Brinker International
11.2021 - 06.2022
Host
Chili's Bar And Grill - Brinker International
11.2021 - 03.2022
Trainer
Blaze Pizza
10.2020 - 01.2022
High School Diploma -
Land O Lakes Highschool