Reagan Ward
Estero
Summary
Dedicated and reliable professional with over three years of experience as a server and bartender, along with hands-on expertise as a medical assistant supporting patient care and assisting in surgical procedures. Recognized for strong leadership and exceptional communication skills, consistently thriving in fast-paced, team-oriented environments. Maintains professionalism under pressure while fostering positive relationships with clients and colleagues. Committed to delivering high-quality service and care, ensuring an exceptional experience for all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Woodruff Institute
Bonita Springs, FL
12.2024 - 04.2026
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Administered local anesthetics
- Surgical scheduling, Mohs, Excisions, Melanoma staged excisions, Cyst/ benign removals
Bartender Shift Manager
Pezzo Pizza and Bar
Estero, FL
02.2024 - 04.2026
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated warm relationships with regular customers.
Server
San Matteo
Fort Myers, FL
10.2023 - 01.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Hostess
Aldos Italian Restaurant and Bar
Fort Myers, FL
03.2021 - 08.2023
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Team Member
Playa Bowls
Fort Myers, FL
06.2020 - 01.2022
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Communications
Florida Gulf Coast University
Fort Myers, FLHigh School Diploma -
Estero High School
Estero05-2023
Skills
- Patient-focused care
- Professional bedside manner
- Preparing specimens and samples
- Suture removal
- Wound care management
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Procedure assistance
Certification
CPR and AED certified / Basic life support through the American Heart Association
Timeline
Medical Assistant
The Woodruff Institute
12.2024 - 04.2026
Bartender Shift Manager
Pezzo Pizza and Bar
02.2024 - 04.2026
Server
San Matteo
10.2023 - 01.2024
Restaurant Hostess
Aldos Italian Restaurant and Bar
03.2021 - 08.2023
Team Member
Playa Bowls
06.2020 - 01.2022
High School Diploma -
Estero High School
Communications
Florida Gulf Coast University