Reahna Tibbetts

• Opening Customer Experience Manager of Auburn location.
• Achieve 1M+ in customer sales within 8 months of opening.
• Assist Store Manager with adherence to Standard Operating Procedures.
• Conduct LP programs and monthly safety meetings.
• Lead delivery of high-quality custom framing solutions to Maker’s; manage workload of Frame Shop in partnership with Store Manager.
• Review KPI’s and UPT’s with Store Manager and design game plans to achieve forecasts.
• Partner with Replenishment Manager to oversee inventory SISO, DR, RTV and ASN.
• Build planograms and visually merchandise. product; direct associates in freight to floor to include side counters, flexing, no POG and drive isles.
• Supervise Events Coordinator projects in store and implement advertisement of classes online.
• Reconcile registers with daily reports; oversee associate drawer activities per LP requirements.
• Adhere to banking, reporting, safe and cash handling policies.
• Assist Store Manager with onboarding of team members; train Customer Experience Team to achieve expected metrics and Customer Experience standards.
• Steer continued development of associates.
• Report building maintenance concerns using Service Channel; partner with Information Technology to resolve issues.
• Resolve customer complaints; celebrate staff accomplishments through individual recognition, team celebrations and Michaels ACE Awards.
• Interact with others respectfully; remain neutral in challenging situations and consistently model desired behaviors.

• Open and close store; key and security code holder.
• Achieve 1K+ sales daily and increased sales by 25%.
• Reconcile cash drawer to register report; prepare deposits.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed efficient cash register operations.
• Developed strong rapport with customers and created positive impression of business.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Monitored customers for signs of security concerns and escalated issues to management.
• Prepared food and baked goods.

• Travel to perform OSHA and Food Safety audits of 120+ retail locations in ME, NH and MA.
• Evaluate safety adherence; coach retail management and staff through collaborative discussions, training videos and hands-on instruction.
• Correct violations at time of audit; schedule follow up visit and report severity findings as warranted.
• Record evaluations through phone and submit reports by laptop.
• Plan audit routes by location; manage weekly schedules using Microsoft Calendar.
• Attend training or meetings in person and through Zoom.
• Maintain EGA fleet vehicle.

Subway ME territory was absorbed by WFH LLC (Subway HQ) April 2022 and TLM Holdings dissolved

• Travel to perform business, OSHA and food safety audits of 31 locations in ME.
• Evaluate P/L statements and safety adherence; coach franchise owners, retail management and staff through collaborative discussions, University of Subway training videos and hands-on instruction.
• Correct food and safety violations at time of audit; schedule follow up visit and report severity findings as warranted.
• Record evaluations through phone and submit reports by laptop.
• Plan audit routes by location; manage weekly schedules using Microsoft Calendar.
• Review remodel blueprints, attend remodel meetings to discuss with Vice President, and franchise owners.
• Order items for remodel.
• Attend monthly meetings.
• Promoted from Manager.

• Manage all aspects of a small business food operations per Subway policies, technology use and construct.
• Promoted from Sandwich Artist.

• Manage discerning home schedules and staff in Northeast FL, NH and ME.
• Plan holiday and special events.
• Shopping, room design and esthetics, pet care and child care.