Reaja Gay
Harrisburg,PA
Summary
Highly attentive and personable bartender and server with extensive experience in fast-paced environments. Known for mastering menu details, including ingredients, to confidently provide tailored recommendations and meet various dietary needs. Demonstrated exceptional multitasking abilities by efficiently managing full bar service for up to 10 guests while simultaneously overseeing parties on the dining floor, ensuring seamless operations and high customer satisfaction. Skilled at maintaining focus under pressure and committed to providing a welcoming, engaging experience that fosters repeat business and positive client relationships.
Overview
3
3
years of professional experience
Work History
Head Bartender
Rose Bistro & Champagne Bar
02.2023 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Soigne Garden
01.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Platinum Nightclub
05.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Diploma -
Central Dauphin East High
626 Rutherford Rd, Harrisburg, PA 1710906.2015
Skills
- Cash handling expertise
- Attentive service
- Taking inventory
- Managing cash register
- Measurement accuracy
- Retaining information
- Highly reliable
Languages
Latin
Native or Bilingual
Timeline
Head Bartender
Rose Bistro & Champagne Bar
02.2023 - 10.2024
Server
Soigne Garden
01.2022 - 02.2023
Server
Platinum Nightclub
05.2021 - 06.2022
Diploma -
Central Dauphin East High