Reann MacDonald
Jeannette,PA
Summary
Dynamic and detail-oriented professional with a strong background in customer service and office organization, honed at Doggie Paws and Kitty Claws. Proven ability to manage multi-line phone systems and schedule appointments efficiently, while delivering exceptional client experiences. Skilled in cash handling and problem-solving, ensuring smooth operations in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Doggie Paws and Kitty Claws
05.2025 - Current
- Managed multi-line phone system to direct incoming calls efficiently.
- Greeted and checked in clients, providing exceptional customer service.
- Scheduled appointments and maintained calendar for staff coordination.
- Processed payments and handled cash transactions accurately.
Dog Grooming Assistant
Carwen's Boarding and Grooming
05.2021 - 05.2025
- Assisted in bathing, drying, and grooming dogs to maintain cleanliness and appearance.
- Supported groomers by preparing tools and equipment for various grooming services.
- Ensured safe handling of animals during grooming procedures to minimize stress and injury.
- Maintained cleanliness of grooming areas to comply with health and safety standards.
Shift Supervisor Trainee
Burton's Total Pet
04.2014 - 02.2018
- Supervised daily operations to ensure optimal workflow and efficiency across shifts.
- Trained and mentored new team members on store policies and procedures.
- Implemented inventory management systems to track stock levels effectively.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
Education
High School Diploma -
Plum Senior High School
Pittsburgh, PASkills
Customer service
Timeline
Front Desk Receptionist
Doggie Paws and Kitty Claws
05.2025 - Current
Dog Grooming Assistant
Carwen's Boarding and Grooming
05.2021 - 05.2025
Shift Supervisor Trainee
Burton's Total Pet
04.2014 - 02.2018
High School Diploma -
Plum Senior High School