Re' Ann Moore
Pittsfield,IL
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
GFL Environmental
Pittsfield, IL
09.2023 - Current
- Overseeing daily operations
- Ensuring efficient and safe waste management services
- Recruiting, hiring, training, and supervising employees
- Maintaining operational standards
- Ensuring compliance with company policies and regulations.
- Addressing customer complaints and ensuring customer satisfaction with service delivery.
- Managing the inventory of supplies and materials needed for operations.
- Identifying and implementing strategies to reduce operational costs and improve efficiency.
- Maintaining accurate records related to driver logs, vehicle inspections, safety meetings, and other operational data.
Dispatcher
GFL Environmental
Pittsfield, IL
08.2022 - Current
- Communicated with drivers and sales to coordinate timely deliveries and removals of materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 10+ fleet vehicles.
- Maintained professional relationship with customers, sales and drivers to increase trust, reliability and rapport.
Customer Service Representative
GFL Environmental
Pittsfield, IL
08.2018 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
COUNTRY Financial
Pittsfield, IL
11.2016 - 08.2018
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Pittsfield High School
Pittsfield, IL05.2009
Skills
- Customer Service
- Coordination
- Driver Routing
- Maintain Records
- Microsoft Outlook
- Time Management
- Vehicle Dispatch
- Schedule Coordination
- Active Listening
- Work Order Generation
- Microsoft Word
- Prioritizing Calls
- Microsoft Excel
- Microsoft PowerPoint
- Training New Hires
- Customer Relationship Management
- Improving Operations
- Coordinating Urgent Deliveries
- Judgment and Decision-Making
- Adjusting Routes
- Driver Relations
- Customer File Maintenance
Timeline
Operations Supervisor
GFL Environmental
09.2023 - Current
Dispatcher
GFL Environmental
08.2022 - Current
Customer Service Representative
GFL Environmental
08.2018 - 08.2022
Customer Service Representative
COUNTRY Financial
11.2016 - 08.2018
Pittsfield High School