Reasa Dulany
Aberdeen,SD
Summary
Proven Insurance Agent and Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations. Excelled in client relations and staff leadership, significantly improving team efficiency. Skilled in Microsoft Office and adept in cash management, embodying professionalism and ethics in all endeavors.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Crop Management Services
01.2015 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Aberdeen American News 'Best Insurance Agent' winner 2022 & 2023
Assistant Manager
Godfather's Pizza
03.2013 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Rue21
06.2014 - 09.2015
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Ipswich High School
Ipswich, SD2012
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Client Relations
- Skilled in Microsoft Office
- Ordering and Purchasing
- Staff Leadership
- Employee Scheduling
- Cash Management
- Team Training
Timeline
Insurance Agent
Crop Management Services
01.2015 - Current
Assistant Manager
Rue21
06.2014 - 09.2015
Assistant Manager
Godfather's Pizza
03.2013 - 10.2022
High School Diploma -
Ipswich High School
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