Ana Blanco Guevara
Westbury,NY
Summary
Driven Sales Associate with proven track record at Macy’s, enhancing store performance through exceptional customer service and relationship building. Mastered conflict resolution and inventory management, boosting sales and customer loyalty. Excelled in training new staff, showcasing teamwork, and collaboration. Achieved significant improvements in customer engagement and store efficiency without exceeding a 55-word limit.
Overview
4
4
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Sales Associate
Macy’s
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Relationship Building
- Conflict Resolution
- Cleaning techniques
Certification
- Real state certification
- Caregiver
Languages
Spanish
Native or Bilingual
English
Professional Working
Education
GED -
09.2023 - Current
Timeline
Hempstead Adult Program - GED ,
09.2023 - Current
Sales Associate - Macy’s
11.2021 - Current
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