Rebeca Aguirre
Los Angeles,CA
Summary
Detail-oriented Bilingual Healthcare Professional experienced in patient access and care coordination. Manages appointment scheduling and insurance verification while ensuring record accuracy. Facilitates patient transitions through effective documentation and communication. Provides reliable support for clinical teams, enhancing continuity of care.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Care Coordinator
SCAN Health Plan
Los Angeles, California
11.2025 - Current
- Supported discharge planning and transition care for SCAN Health Plan members.
- Maintained accurate client records to ensure compliance with agency policies and support quality care delivery.
- Responded promptly to inquiries from patients regarding their care plans.
- Educated clients on available resources and services within their communities.
- Scheduled appointments for clients with appropriate medical specialists.
- Collected ICD and CPT codes from patient records for accurate billing. and obtain clinical documentation to support continuity of care for members.
- Apply working knowledge of ICD-9 and CPT coding in care coordination activities
- Assisted SNP team operations by managing communications with healthcare providers. by sending faxes and contacting provider offices to request ICD codes and verify plan eligibility
Patient Access Representative
USC Keck Medical Center
Los Angeles, California
11.2021 - 05.2022
- Registered patients for USC Keck Medical Center appointments and admissions.
- Verified insurance coverage and eligibility using patient access systems.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Collected demographic information and updated medical records accurately.
- Scheduled patient visits and coordinated with clinical departments to ensure smooth patient flow.
- Responded to incoming phone calls promptly while ensuring professionalism and patient satisfaction. in a professional manner.
- Scanned documents into an electronic medical records system.
- Updated knowledge through continuing education and advanced training to enhance patient services.
Receptionist
Health Care Partners- Optum
Los Angeles, California
11.2016 - 01.2021
- Answered multi-line calls and routed messages to appropriate clinic staff.
- Scheduled appointments using Optum patient scheduling systems and calendars.
- Updated patient records in electronic health systems and office logs.
- Coordinated referrals, forms, and messages between patients and clinical teams.
- Checked in patients and verified insurance and demographic information.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments and meetings for the management team.
Customer Service Representative
Fernando's Lumber
Los Angeles, California
03.2008 - 12.2012
- Answered customer inquiries, delivering accurate product and service information to enhance customer understanding.
- Resolved customer complaints promptly, ensuring a positive experience and maintaining high service standards.
- Facilitated customer satisfaction by addressing issues with knowledgeable, friendly service, fostering loyalty and repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Processed counter sales for building materials, hardware, and special lumber orders.
- Prepared invoices, quotes, and purchase details for contractor and retail customers.
- Updated order records in point-of-sale systems and customer account files.
Education
High School Diploma -
Bishop Conaty - Loretto High School
Los Angeles 05-2007
Skills
- ICD and CPT coding
- EMR documentation
- Insurance eligibility verification
- Discharge planning
- Patient registration
- Medical records management
- Patient information tracking
- Appointment scheduling
- Referral coordination
- Healthcare knowledge
- Health data management
- Bilingual communication
- Attention to detail
- Professional communication
- Time management
- Team collaboration
- Problem solving
- Active listening
- Conflict resolution
- Medical terminology
- Verbal communication
Languages
English
Full Professional
Spanish
Professional
Timeline
Care Coordinator
SCAN Health Plan
11.2025 - Current
Patient Access Representative
USC Keck Medical Center
11.2021 - 05.2022
Receptionist
Health Care Partners- Optum
11.2016 - 01.2021
Customer Service Representative
Fernando's Lumber
03.2008 - 12.2012
High School Diploma -
Bishop Conaty - Loretto High School