REBECA FLORES
Orlando
Summary
Professional office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Orlando Health- Arnold Palmer Pediatric Specialty Practice
Maitland, FL
03.2025 - Current
- Coordinated patient scheduling and appointment reminders to enhance operational efficiency.
- Managed front desk communications, ensuring timely responses to patient inquiries and concerns.
- Assisted in maintaining electronic health records, ensuring accuracy and confidentiality of sensitive information.
Shift Lead and Social Media Manager
The Escape Ventures
Orlando, United States
01.2020 - 03.2025
- Managed front-of-house operations, ensuring a positive customer experience by answering inquiries, providing policy information, and handling bookings.
- Trained and mentored staff on best practices for customer engagement and operational procedures.
Daycare Receptionist
La Petite Sunshine Christian Academy
Orlando
09.2019 - 02.2020
- Managed phone lines, handled inquiries, and directed calls to appropriate departments.
- Assisted with record-keeping, filing, and maintaining accurate schedules for meetings and appointments.
Cashier and Barista
Panera Bread
Altamonte Springs
07.2017 - 06.2018
- Addressed to customers' needs, and resolved their issues.
- Maintained cashier and bakery area in an organized fashion and kept the schedule on track during busy hours.
Education
Associates Degree - Pre-Veterinary Sciences and Biological Sciences
Valencia College
Associate of Science - Diagnostic Medical Sonography
Valencia College
Orlando12-2029
Skills
- Listening skills
- File organization
- Appointment setting
- Problem-solving skills
- Time management
LANGUAGES
Spanish - Native
English - Native
Timeline
Front Office Assistant
Orlando Health- Arnold Palmer Pediatric Specialty Practice
03.2025 - Current
Shift Lead and Social Media Manager
The Escape Ventures
01.2020 - 03.2025
Daycare Receptionist
La Petite Sunshine Christian Academy
09.2019 - 02.2020
Cashier and Barista
Panera Bread
07.2017 - 06.2018
Associates Degree - Pre-Veterinary Sciences and Biological Sciences
Valencia College
Associate of Science - Diagnostic Medical Sonography
Valencia College