Rebeca Hernández
Denver,COLORADO
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2027
2027
years of professional experience
Work History
Manager
Motas Nails
- Managed scheduling, appointments, and applications for customers.
- Handled marketing for the salon and managed inventory.
Retail Sales Representative
Metro by T-Mobile // Xclusive Trading
- Built customer relationships while maintaining sales quotas.
- Managed and maintained store inventory.
- Ensured store maintenance compliance with corporate standards.
- Developed strong customer de-escalation strategies, impressive communication abilities, and problem-solving skills.
Retail Sales Representative
T-Mobile // Wireless Vision
- Enhanced communication skills while staying focused on quotas and tasks.
- Built strong customer relationships and scheduled follow-up appointments.
- Fostered teamwork and strong peer relationships.
- Set and accomplished sales goals with mentors.
- Exceeded performance and presentation expectations, leading to a promotion to Assistant Manager within one year.
Retail Associate Manager
T-Mobile // Wireless Vision
- Improved productivity by tracking inventory and resolving issues.
- Promoted teamwork as a key component of the daily routine.
- Focused on personal development of my Reps to motivate peers and improve performance.
- Enhanced communication skills to share knowledge and guide others in challenging situations.
Senior Mobile Expert
T-Mobile
Arvada, CO
09.2025 - Current
- Provided expert product knowledge to enhance customer engagement and satisfaction.
- Assisted customers in selecting mobile devices and service plans tailored to their needs.
- Demonstrated proficiency in using point-of-sale systems for efficient transaction processing.
- Collaborated with team members to achieve sales targets and improve store performance.
- Partnered with mentors to master sales techniques and consistently achieve individual targets.
- Resolved customer inquiries and issues, ensuring timely and effective solutions.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Education
High School Diploma -
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Sales techniques
- Teamwork and collaboration
- Positive attitude
- Multitasking
- Problem-solving
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Senior Mobile Expert
T-Mobile
09.2025 - Current
Retail Sales Representative
T-Mobile // Wireless Vision
Retail Associate Manager
T-Mobile // Wireless Vision
Manager
Motas Nails
Retail Sales Representative
Metro by T-Mobile // Xclusive Trading