Rebeca Palacios Molina
Washington
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server and bartender
Ambar Shaw
Washington
04.2024 - 02.2026
- Delivered exceptional customer service in a fast-paced dining environment.
- Coordinated with kitchen staff to streamline food preparation and ensure timely presentation.
- Greeted customers, answered questions, and recommended specials to enhance dining experience and drive sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments efficiently for customers.
- Executed opening and closing duties, including restocking supplies to maintain operational efficiency.
Senior Medical Biller
Landterra S.A.
Managua
05.2023 - 01.2024
- Performed eligibility checks on patients' insurance coverage prior to services being rendered.
- Collaborated with providers, coders, billers, auditors, and finance team members to ensure accurate billing processes.
- Contacted insurance providers to verify insurance information and secure billing authorization, facilitating timely payments.
- Maintained billing software by updating rate changes, cash spreadsheets, and collection reports to support accurate financial tracking.
- Utilized electronic health record systems for efficient data management.
- Managed patient inquiries regarding billing statements and payment options.
Medical Billing Specialist
Accedo Technologies
Managua
04.2020 - 12.2022
- Processed medical claims with advanced billing software, ensuring accurate and timely submissions.
- Reviewed patient accounts for accuracy and compliance with regulations.
- Coordinated with healthcare providers to resolve billing discrepancies promptly.
- Adhered to HIPAA regulations when handling confidential patient information.
- Applied payments, adjustments, and denials into medical manager system.
- Maintained detailed records of billing activities, tracking denials, adjustments, and payments for compliance and reporting.
Customer Sales Representative
Media Solutions Online
Managua
04.2015 - 12.2018
- Engaged customers to identify needs and recommend tailored products, increasing satisfaction.
- Processed orders efficiently using company's CRM system for sales tracking.
- Provided detailed product information and support, contributing to higher customer satisfaction.
- Adhered to company policies and procedures when dealing with customers.
- Generated sales performance reports for management, facilitating data-driven decision making.
Receptionist
Laboratorio Briceño
Carazo
02.2011 - 12.2013
- Coordinated phone calls and scheduled appointments for staff to ensure efficient communication and timely support.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Streamlined filing systems for patient records and documents, enhancing accessibility and organization.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Delivered administrative support by typing letters, filing documents, and scanning and copying materials, contributing to smooth office operations.
Education
High School Diploma -
Instituto Nacional Juan XXIII
Nicaragua11-2009
Skills
- Point of sale operation
- Cash handling
- Food safety standards
- Order coordination
- Inventory management
- Customer service
- Guest engagement
- Client engagement
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Performance improvement
- Strong work ethic
Certification
English program for international communication
Timeline
Server and bartender
Ambar Shaw
04.2024 - 02.2026
Senior Medical Biller
Landterra S.A.
05.2023 - 01.2024
Medical Billing Specialist
Accedo Technologies
04.2020 - 12.2022
Customer Sales Representative
Media Solutions Online
04.2015 - 12.2018
Receptionist
Laboratorio Briceño
02.2011 - 12.2013
High School Diploma -
Instituto Nacional Juan XXIII