Rebeca Ramos
North Las Vegas
Summary
Dynamic customer service professional with extensive experience at Aliante Casino + Hotel + Spa, excelling in guest relations and conflict resolution. Proven ability to enhance customer engagement and ensure compliance with health and safety standards. Skilled in point-of-sale operations and cash handling, consistently delivering exceptional service and fostering loyal clientele.
Overview
14
14
years of professional experience
Work History
Host
Aliante Casino + Hotel + Spa
North Las Vegas
12.2014 - Current
- Checked identification for guests who appeared under age 21.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed incoming calls during busy shifts.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Assisted servers in seating guests by escorting them to their tables.
- Contributed to team efforts by accomplishing related tasks as needed.
- Balanced cash drawers at the end of each shift.
- Provided customers with accurate wait times and monitored waiting list.
- Ensured compliance with health and safety regulations within the restaurant.
- Greeted guests upon arrival and provided them with menus.
- Resolved conflicts between customers when necessary.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted customers, answered questions, and recommended specials to increase profits.
Sales Associate
Express Clothing
Las Vegas
08.2011 - 09.2014
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV06-2010
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Customer service
- Point-of-sale operation
- Conflict resolution
- Guest relations
- Health and safety compliance
- Cash handling
- Attention to detail
- Multitasking proficiency
- Hospitality and accommodation
- Customer engagement
Accomplishments
- Team Member of the Month October 2019 & June 2022
Languages
Spanish
Native/ Bilingual
Timeline
Host
Aliante Casino + Hotel + Spa
12.2014 - Current
Sales Associate
Express Clothing
08.2011 - 09.2014
High School Diploma -
Legacy High School
Some College (No Degree) -
College of Southern Nevada