REBECCA A MUSGROVE
Ardmore,OK
Summary
Operations and Area Manager with a background in leading hourly teams, planning labor, and correcting process gaps to improve daily performance. Known for building strong cross-department communication, training supervisors, and mentoring future leaders while keeping work aligned with safety, quality, and business goals.
Overview
24
24
years of professional experience
Work History
Area Manager
Best Buy
Ardmore, OK
08.2023 - Current
- Managed team of 80 employees during peak FY 2024 with 2 hourly supervisors and 3 coordinators, leading team to exceed Q4 goals.
- Used forecasting data to prepare daily work assignments, delegate tasks, and meet business demands.
- Trained hourly supervisors to independently solve problems and meet targets, fostering greater team autonomy.
- Monitored processes, identified gaps, and corrected operational issues, enhancing overall organizational performance.
- Recognized for excellence in guiding and motivating hourly teams.
- Improved communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays.
- Facilitated diversity training workshops to enhance team awareness.
- Mentored team member promoted to area manager and coached person on leadership expectations in building.
Operations Manager
Best Buy
Ardmore, Oklahoma
02.2017 - 08.2023
- Led and developed supervisors and warehouse team members through training, setting expectations, and fostering a productive work environment.
- Performance management: Monitor operational KPIs and production metrics, identify gaps, and take action to improve results.
- Labor & workload planning: Balance staffing and workloads to meet production and delivery goals for each shift.
- Engaged with team members on the floor to communicate priorities, recognize strong performance, and uphold accountability to standards.
- Maintained safe working environment by reinforcing safety procedures, addressing hazards, and ensuring compliance with policies and regulations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
Production Control Manager
Best Buy
Ardmore, OK
02.2015 - 02.2017
- Applied knowledge of business and management principles to strategically plan and allocate necessary resources to complete production.
- Analyzed production data to identify corrective actions, improved metrics like throughput, yield, and scrap.
- Recommended and implemented measures that enhanced production methods and increased output.
- Utilized KPI charts to track performance metrics and identify areas for improvement., action plans, and countermeasures to drive policy deployment.
- Communicated with and motivated employees to drive productivity.
- Coached production employees on operational strategies, materials handling techniques, and safety standards to enhance team effectiveness.
- Fostered a culture of safety by implementing training sessions and safety initiatives. of safety by educating workers on safety compliance requirements and performing spot checks to maintain compliance.
- Directed employees in compliance with federal safety and environmental regulations and operational standards.
- Audited operations to verify conformance with production, safety, and quality standards.
Area Supervisor
Best Buy
Ardmore, OK
06.2002 - 02.2015
- Directed all activities of production and operating workers engaged in production, ensuring compliance with safety regulations.
- Supervised production staff, fostering safety, teamwork, operational discipline, and a positive work environment.
- Efficiently planned and established work schedules, assignments, and production activities, with an emphasis on achieving or meeting production goals.
- Ensured accurate job completion with minimal machine downtime and optimized staff-hours and production.
- Conferred with other Supervisors in coordinating operations and activities within or between departments.
- Clearly explained company's policies to workers and ensured proper implementation of the same across the production floor.
- Reviewed and evaluated employee performance and provided leadership opportunities for professional development.
- Facilitated 6% improvement in repack production over three years.
Education
High School Diploma -
Ardmore High School
Ardmore, OK05-1989
Skills
- Operations oversight
- Performance optimization
- Operational efficiency
- Labor planning
- Process improvements
- Task prioritization
- Team building and leadership
- Effective communication
- Conflict resolution
Timeline
Area Manager
Best Buy
08.2023 - Current
Operations Manager
Best Buy
02.2017 - 08.2023
Production Control Manager
Best Buy
02.2015 - 02.2017
Area Supervisor
Best Buy
06.2002 - 02.2015
High School Diploma -
Ardmore High School