Rebecca Bauman
Hortonville
Summary
Versatile and dynamic Office Manager with a proven track record at Fox Cities Sign, LLC, adept in organizational skills and financial accounting. Excelled in enhancing office operations, streamlining staff training, and fostering customer relations. Achieved significant improvements in efficiency and team cohesion through effective leadership and policy implementation.
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
9
9
years of professional experience
Work History
Office Manager
Fox Cities Sign, LLC
Appleton
12.2019 - Current
- Assisted in recruiting, onboarding and training new employees.
- Organized company events including holiday parties, team building activities .
- Developed effective communication strategies between departments within the organization.
- Responded to customer inquiries via phone or email in a professional manner.
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Administered payroll and maintained proper documentation of employee personnel.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Lead Agent
Envoy Airlines
Appleton
06.2016 - 12.2019
- Researched industry best practices for handling customers' inquiries efficiently.
- Led team of agents in providing customer service to clients and resolving issues.
- Provided guidance and support to agents when needed during difficult calls.
- Worked closely with management to ensure that all customer service goals were met.
- Ensured compliance with company policies regarding customer service standards.
- Coached and trained new agents on customer service protocols, policies, and procedures.
- Responded to escalated customer inquiries in a timely manner.
- Addressed any conflicts between employees by utilizing conflict resolution techniques.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Led training sessions for junior agents to enhance team capabilities.
Education
Some College (No Degree) - Nursing
Fox Valley Technical College
Appleton, WISkills
- Staff hiring
- Billing
- Bookkeeping
- Vendor engagement
- Office management
- Payroll and budgeting
- Customer relations
- Policy implementation
- Inventory control
- Report writing
- Office administration
- Team supervision
- Conflict management
- Financial accounting
- Event coordination
- Budget administration
- Project management
- Human resources
- Facility management
- Payroll processing
- Information protection
- Staff training
- Account reconciliation
- Organizational skills
- Travel coordination
- Data entry
- Clear oral/written communication
- Training and coaching
- Scheduling and calendar management
- Policy and procedure modification
- Team bonding
- Documentation and control
- Operations management
Timeline
Office Manager
Fox Cities Sign, LLC
12.2019 - Current
Lead Agent
Envoy Airlines
06.2016 - 12.2019
Some College (No Degree) - Nursing
Fox Valley Technical College