Rebecca Blekkenhorst

• Customer Services- Primary liaison between customers and technicians; focusing on driving sales, communicating with and educating guests on vehicle needs and about their preferences, recommending services based on manufacturer guidelines, operating POS systems and ensuring a positive experience. Collaboration with team members to achieve daily/weekly/monthly targets and optimize workflow efficiency..

•Ability to step into the role of Upper Bay Technician when both bays are full or running only 2-3 person team. Perform routine vehicle maintenance, primarily focusing on oil changes, filter replacements (oil, air, cabin), and fluid checks/top-offs, while also doing tire rotations, battery tests, and multi-point inspections.

• Manage daily start and end operations of tow yard.

• Oversee office operations, encompassing dispatch, point of sale, and communication functions.

• Resolve/open ticket for inquiries efficiently to maintain high service standards.

• Monitor and control access to gates and vehicles.

• Execute lockout and jump services for patrons as needed.

• Oversee precise inventory control.

• Assist in DMV, PD and Insurance special investigation through VIN verification and documentation processes.

• Owner/Operator

• Marketing

• Graphic design. Custom ink and Vinyl applications for clothing, signage, vehicle and ceramic application. Repurposing of old/worn or outdated clothing & accessories to create new clothing keepsake items.

Design and manufacturing of custom apparel, stickers, car decals, mugs, plates, ornaments, jewelry and more.

• Supervised daily operations of multi-skilled teams in residential and commercial projects.
• Coordinated project timelines and resource allocation to ensure timely completion of tasks.
• Managed inventory levels, ensuring availability of tools and materials for efficient workflows.
• Developed strong client relationships through effective communication and problem-solving skills.
• Ensured timely completion of projects with effective time management and prioritization of tasks.
• Led team meetings to discuss project updates, challenges, and opportunities for efficiency gains.
• Maintained a safe working environment through adherence to safety protocols and regular site inspections.
• Inspected completed work to verify quality standards and compliance with criteria.
• Documented construction and extraction workers' hours, wages and other pertinent information.
• Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
• Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
• Loaded and unloaded materials onto trucks and trailers.
• Used variety of hand and power tools to complete tasks.
• Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.

• Managed store opening and closing procedures.

Increased revenue through strategic customer engagement

• Effectively and efficiently handled tasks of sales and returns.

• Trained and mentored team members on product knowledge and sales techniques.

• Implemented inventory management systems to enhance stock accuracy and minimize shortages.

• Analyzed sales data to identify trends, driving strategic merchandising decisions.

• Executed efficient management of tills and timely bank deposit operations.

• Organized product displays in alignment with district directives/planograms

• Executed accurate notarization of documents, ensuring compliance with state regulations.
• Managed scheduling of appointments to optimize availability and client satisfaction.
• Developed streamlined processes for document handling to enhance efficiency.
• Maintained detailed records of notarized documents for audit readiness and accountability.
• Enhanced communication channels between borrowers, lenders and title agents facilitating smooth transactions without delays.
• Developed expertise in various types of loans, including conventional, FHA, VA, and reverse mortgages.
• Cultivated partnerships with real estate professionals to increase referral opportunities for both parties mutually benefitting from collaboration.
• Ensured compliance with state laws through ongoing education and training in notary procedures.
• Streamlined document signings for efficient completion of loan closings.
• Provided mobile notary services to accommodate a diverse range of client needs and locations.
• Achieved consistent success in managing multiple signing appointments daily, prioritizing tasks and optimizing time-management strategies.