Rebecca Caton
Riverside,CA
Overview
8
8
years of professional experience
Work History
Business Office Coordinator
Pacific Grove Hospital
Riverside, CA
02.2022 - 10.2023
- Organized paperwork associated with new customer accounts.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Followed up with customers via phone or email regarding outstanding payments.
- Resolved customer complaints or answered customers' questions.
- Analyzed financial activities of department to share budgetary input with managers.
Certified Nursing Assistant
Vista Pacifica Hospital
Jurupa Valley
07.2015 - 02.2020
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Reminded patients to take prescribed medications or nutritional supplements.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Responded quickly to emergency situations involving sudden illness or injury.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Distributed drinking water and nourishment to residents.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
La Sierra High School
Riverside, CASkills
- Schedule Coordination
- Process Improvement
- Customer Service
- Credit and Collections
Timeline
Business Office Coordinator
Pacific Grove Hospital
02.2022 - 10.2023
Certified Nursing Assistant
Vista Pacifica Hospital
07.2015 - 02.2020
High School Diploma -
La Sierra High School
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