Rebecca Collins
Delbarton,WV
Summary
Detail-oriented Deposit Operations Specialist with deep experience in returned items, holds, adjustments, and daily report balancing. Skilled in clear customer communication, relationship building, and risk-aware decision-making. Trusted to maintain accuracy and support smooth branch and back-office operations.
Overview
14
14
years of professional experience
Work History
Deposit Operations Specialist
Guaranty Bank
Williamson, WV
09.2023 - Current
- Processed deposit exceptions to ensure compliance and accuracy for Guaranty Bank branch and back-office operations.
- Reviewed returned items, holds, and adjustments to maintain account accuracy and minimize discrepancies.
- Balanced daily deposit reports and transaction totals in core banking systems.
- Resolved customer deposit inquiries, providing clear and professional communication to enhance customer satisfaction.
- Reviewed returned items, holds, and adjustments for account accuracy.
- Verified check deposits, endorsements, and availability under bank policy.
Deposit Operations Specialist
First National Bank of Williamson
Williamson, WV
02.2013 - 08.2023
- Balanced daily deposit reports and transaction totals in core banking systems.
- Reviewed returned items, holds, and adjustments for account accuracy.
- Resolved customer deposit inquiries with clear, professional communication.
Education
High School Diploma -
Burch High School
Delbarton, WV05-1994
Skills
- Customer management
- Risk assessment
- Professionalism
- Multitasking
- Adaptability
- Teamwork
- Relationship building
- Staff assistance
Timeline
Deposit Operations Specialist
Guaranty Bank
09.2023 - Current
Deposit Operations Specialist
First National Bank of Williamson
02.2013 - 08.2023
High School Diploma -
Burch High School