Hi, I’m
Rebecca Crabb
Booneville,MS
Summary
Accomplished forklift operator with 5 years of experience in warehouse and shipping environments. Proficient in materials handling, freight experience, and customer service.
Accomplished customer service representative with 4 years experience. Proficient in customer complaints and resolutions, technical support and customer relations.
After dedicating the last 7 years to raising my children, I am excited to return to the workforce.
Overview
13
years of professional experience
1
Certification
Work History
iQor
CSR - Customer Service Representative
12.2017 - 08.2018
Job overview
- Assist customers with billing matters, technical support, upgrades to equipment, setting appointment times for service calls, etc
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Westrock
Forklift Operator/Material Handler Shipping
11.2016 - 02.2017
Job overview
- Remove finished product from the line then put in designated location or load onto trailer.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Transported goods between warehouse locations according to shipment and storage needs.
MTD Products Inc
Forklift Operator
10.2011 - 01.2012
Job overview
- Supplied bins with parts to the assembly line and removed empty bins.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
APMM
Inventory Clerk
07.2011 - 10.2011
Job overview
- Conducted regular stock counts to identify discrepancies and ensure accuracy.
- Received and inspected incoming shipments to verify contents and quality.
- Tracked and managed supplies to prevent shortages and maintain operations.
Assurion
Customer Service Representative
08.2009 - 06.2011
Job overview
- Assist customers with billing matters, technical support, upgrades to equipment, setting appointment times for service calls, etc.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Block Corp.
Forklift Operator
08.2005 - 12.2007
Job overview
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely delivery of products by accurately picking orders from storage areas.
Education
Home School Booneville, MS
High school or equivalent
05.2005
Skills
- Materials Handling
- Freight Experience
- Customer Service
- Technical Support
- Warehouse Experience
- Customer Care
- Order Picking
- Load & Unload
- Warehouse distribution
- CSR
- Pallet Jack
- Driving
- Shipping & Receiving
- Forklift Operator (4 years)
- Order Picker
- Heavy lifting
- RF Scanner
- Call Center
- Complaint handling
- Active listening
Certification
- Forklift Certified Present
- Keys Work Assessment Test May2012 to Present Gold Award
- Class D Commercial License September2017 to August2021
Timeline
CSR - Customer Service Representative
iQor
12.2017 - 08.2018
Forklift Operator/Material Handler Shipping
Westrock
11.2016 - 02.2017
Forklift Operator
MTD Products Inc
10.2011 - 01.2012
Inventory Clerk
APMM
07.2011 - 10.2011
Customer Service Representative
Assurion
08.2009 - 06.2011
Forklift Operator
Block Corp.
08.2005 - 12.2007
Home School
High school or equivalent
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