Rebecca Edwards
Elgin,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southside market and BBQ
Elgin, TX
07.2008 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Mentored new employees on procedures and policies to maximize team performance.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Mansfield High School
Mansfield, TX06-1999
Skills
- Data Collection
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Consultative Sales
- Complaint Resolution
- Order Processing
- Quality Control
- Sales Closing
- Problem-Solving Abilities
- In-Store Support
- Service Upselling
- Staff Training
- Typing Proficiency
- Team Development
- Positive and Professional
- Conflict Mediation
- Product Education
- Documentation
- Prioritization
- High-Energy Attitude
- Order Fulfillment
- Professional Telephone Demeanor
- Critical Thinking
- Follow-Up Skills
- Courteous Demeanor
- Sales Expertise
- Stock Management
- Senior Leadership Support
- Filing
- Multi-Task Management
- Spreadsheets
- Document Control
- Customer Education
- Research
- Shipping and Receiving Understanding
- Customer Relations
- Payment Processing
Accomplishments
- Received an award for employee of the month 3 times
- Received an award for cleanliness and organiztion
Certification
- Maintained current licensure specific to current job
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
Southside market and BBQ
07.2008 - Current
High School Diploma -
Mansfield High School
- Maintained current licensure specific to current job
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