Rebecca Elkins-Fernander
Milford,DE
Summary
Successful operations assistant with broad knowledge in administrative tasks, project management and team coordination. Strengths include problem-solving, multitasking, and adaptability to fast-paced environments. Proven ability to streamline office operations and enhance productivity through implementing improved workflow procedures. Skilled at optimizing resources, reducing costs and improving overall efficiencies for greater organizational effectiveness.
Overview
13
13
years of professional experience
Work History
Operations Assistant Store Manager
The Home Depot Inc
Rehoboth Beach, DE
11.2022 - Current
- Organized and maintained records of daily transactions and other operational data.
- Analyzed operating costs associated with various operations activities.
- Conducted regular audits of operational activities to ensure compliance with regulations.
Merchandising Assistant Store Manager
The Home Depot Inc
Rehoboth Beach, DE
10.2021 - 11.2022
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Coached staff on proper store procedures and best practices to improve overall performance.
- Ensured compliance with all company policies, procedures and safety regulations.
- Maintained strong relationships with customers by addressing their concerns promptly and professionally.
Specialty Assistant Store Manager
The Home Depot Inc
Dover, DE
01.2017 - 02.2019
- Conducted daily staff meetings to review performance goals and objectives.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
- Resolved conflicts among customers, vendors, or other personnel in a professional manner.
Operations Assistant Store Manager
The Home Depot Inc
Miami, FL
01.2016 - 01.2017
- Conducted regular market research activities to identify potential opportunities for improvement.
- Organized and maintained records of daily transactions and other operational data.
- Analyzed operating costs associated with various operations activities.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
Operations Assistant Store Manager
The Home Depot Inc
St. Croix, USVI
01.2014 - 01.2016
- Assisted with the development of processes and procedures related to operations management.
- Analyzed operating costs associated with various operations activities.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
Merchandising Assistant Store Manager
The Home Depot Inc
St. Croix, USVI
01.2012 - 01.2013
- Reviewed daily sales and inventory levels to ensure accuracy of product availability.
- Developed visual merchandising plans for store displays, including window displays and promotional campaigns.
- Coached staff on proper store procedures and best practices to improve overall performance.
Department Supervisor
The Home Depot
St. Croix, USVI
06.2011 - 01.2012
- Resolved customer complaints in a timely manner.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
Education
Bachelor of Science - Psychology
Wilmington University
New Castle, DE05-2005
Skills
- Inventory Management
- Positive Attitude
- Attention to Detail
- Reporting and documentation
- Delegating Work
- Operational Reporting
- Performance monitoring
Timeline
Operations Assistant Store Manager
The Home Depot Inc
11.2022 - Current
Merchandising Assistant Store Manager
The Home Depot Inc
10.2021 - 11.2022
Specialty Assistant Store Manager
The Home Depot Inc
01.2017 - 02.2019
Operations Assistant Store Manager
The Home Depot Inc
01.2016 - 01.2017
Operations Assistant Store Manager
The Home Depot Inc
01.2014 - 01.2016
Merchandising Assistant Store Manager
The Home Depot Inc
01.2012 - 01.2013
Department Supervisor
The Home Depot
06.2011 - 01.2012
Bachelor of Science - Psychology
Wilmington University
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