Rebecca Escalante

Great Wolf Lodge Resort

12.2017 - Current

Trained new team members on restaurant procedures, menu items, and performance strategies.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Explained menu items and suggested appropriate options for food allergy concerns.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.