Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Rebecca Feldman
Fort Lauderdale,FL
Summary
Overview
6
years of professional experience
Work History
Palms Diagnostic Imaging CenterCoral Springs, FL
Referral Coordinator
03.2021 - 05.2023
Job overview
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Resolved conflicts between referring physicians and receiving providers.
Premier Urgent CarePompano Beach, FL
Medical Assistant
11.2019 - 01.2021
Job overview
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
Chewy.comHollywood, FL
Chat Support Specialist
08.2017 - 06.2019
Job overview
- Assisted customers with technical issues on a wide range of products and services via live chat.
- Provided timely, accurate and professional customer service to all clients.
- Handled escalated customer complaints in an appropriate manner.
- Resolved customer inquiries efficiently and effectively within the provided timeframe.
- Diagnosed problems and offered solutions to customers using troubleshooting techniques.
- Maintained records of customer interactions and transactions accurately in the database system.
- Worked collaboratively with other departments to resolve complex customer queries quickly.
Education
Florida Career College - MiamiMiami, FL
from Medical Assisting
06-2020
University Overview
J.P. Taravella Coral Springs, FL
High School Diploma
06-2012
University Overview
Avocadamy Miami, FL
from UX/UI Design
University Overview
Skills
- Caseload Management
- Appointment Scheduling
- Multi-Line Phone Proficiency
- Insurance Precertification Processes
- Database Management
- Multitasking Abilities
References
References
References available upon request.Availability
See my work availability
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Available
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Quote
Nothing in life is to be feared. It is only to be understood.
Timeline
Referral Coordinator
Palms Diagnostic Imaging Center
03.2021 - 05.2023
Medical Assistant
Premier Urgent Care
11.2019 - 01.2021
Chat Support Specialist
Chewy.com
08.2017 - 06.2019
Florida Career College - Miami
from Medical Assisting
J.P. Taravella
High School Diploma
Avocadamy
from UX/UI Design