Rebecca Flores
Rock Hill,South Carolina
Summary
Experienced professional dedicated to driving company growth and strength through strategic staffing, comprehensive training, and effective employee retention initiatives. Demonstrated ability to add value and progress within organizations by assuming various roles. Committed to delivering exceptional customer service both internally and externally, fostering a culture of growth and success. Continuously seeking opportunities for personal and professional development within companies. Proven track record of enhancing productivity and optimizing workforce capacity to ensure the achievement of organizational goals. Known for cultivating a positive atmosphere among employees and colleagues, while excelling in independent work settings and managing large caseloads effectively.
Overview
35
35
years of professional experience
Work History
CDL Examiner
South Carolina Department of Motor Vehicles
05.2019 - Current
- To evaluate the skills and abilities of applicants to drive a motor vehicle for CDL, class D and M classes of driver's licenses by facilitating road tests
- Perform administrative duties pertaining to all aspects and phases of vehicle registration and driver's license documentation
- Keep over 50 transactions a day
- Back up to management staff to count petty, run all stations to assist where needed, complete opening and closing ditties with end of day cash and securing paperwork
Customer Service/Production Planner
Swift Transportation
01.2015 - 11.2018
- Ensure board was staffed to to ensure there were drivers to deliver loads
- Daily work functions are computer heavy at times requiring overtime or working on days off in emergency or busy periods
- Motivate employees to keep employment and creating a positive work environment
- Weekly meetings to plan for staffing and retention as well as looking at detention trends to ensure positive performance for the company
- Ability to transfer knowledge, details oriented, excellent oral and written communication and knowledge of the transportation industry.
- Ensure board was staffed to to ensure there were drivers to deliver loads. Daily work functions are
computer heavy at times requiring overtime or working on days off in emergency or busy periods.
Motivate employees to keep employment and creating a positive work environment. Weekly meetings
to plan for staffing and retention as well as looking at detention trends to ensure positive performance
for the company. Ability to transfer knowledge, details oriented, excellent oral and written
communication and knowledge of the transportation industry. - Worked directly with production personnel to resolve production scheduling issues and conflicts.
General Manager
Jack in the Box
11.1989 - 12.2013
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
01.2011
Associate of Arts - Business Administration And Management
National Education Center
San Bernardino, CA01.2008
GED -
Hacienda La Puente Adult Education
La Puente, CA01.1987
Skills
- Type 45 words per minute 10 key proficient
- Effective Communication
- Computer literate Microsoft office, Word, PowerPoint and Outlook email
- Skill Development
- Problem-Solving
- Time management
- Professionalism and Integrity
- Record Keeping Abilities
- Teamwork and Collaboration
- Self Motivation
- Professionalism
- Decision-Making
Accomplishments
SCDMV achievement award Employee of the Month
SCDMV achievement award for Volunteering
SCDMV Aamva award winner
Volunteer softball coach for Catawba Baptist Church as well as a Sunday School teacher. Work with homeless and food closets.
Timeline
CDL Examiner
South Carolina Department of Motor Vehicles
05.2019 - Current
Customer Service/Production Planner
Swift Transportation
01.2015 - 11.2018
General Manager
Jack in the Box
11.1989 - 12.2013
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Arts - Business Administration And Management
National Education Center
GED -
Hacienda La Puente Adult Education
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