Rebecca Foley
Cantonment,FL
Summary
Dynamic and results-driven professional with extensive experience at Navy Exchange, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining accuracy in transactions, consistently fostering a positive shopping environment that encourages repeat business.
Overview
4
4
years of professional experience
Work History
Sales Associate
Navy Exchange
Pensacola
02.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to optimize store layout and accessibility.
- Resolved customer complaints promptly, contributing to positive store reputation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Navy Exchange
Oak Harbor, WA
09.2022 - 05.2023
- Assisted customers with inquiries, providing accurate product information and resolving issues promptly.
- Managed transactions efficiently, ensuring accurate processing of sales and returns.
- Collaborated with team members to improve customer service processes and enhance overall satisfaction.
- Trained new staff on customer service protocols and effective communication strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Associate
Navy Exchange
Oak Harbor, WA
03.2022 - 09.2022
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
No Degree -
Sutherlin High School
Sutherlin, ORSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Cash register operation
- Cash handling accuracy
- Store opening and closing
- Professional demeanor
Timeline
Sales Associate
Navy Exchange
02.2024 - Current
Customer Service Representative
Navy Exchange
09.2022 - 05.2023
Sales Associate
Navy Exchange
03.2022 - 09.2022
No Degree -
Sutherlin High School