Rebecca Garcia

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

• High level of member service, etiquette, knowledge, and solutions.
• Assist members with balance inquiries, statement research/requests, stop payments, credit and debit card inquiries, transfers, payments, and other account-related needs.
• Assist members with savings information including IRA and term share certificates, including opening accounts.
• Assists members with loan information including all consumer and real estate loan products and rates.
• Supports credit union technology, educates members of all available delivery channels such as online and mobile banking, bill pay, Zelle, external transfers, online banking, etc
• Responsible for resolving member inquiries and problems at the first point of contact.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Managed approximately 60-100 incoming calls, emails, and faxes per day.

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
• Streamlined office administration tasks for increased productivity and smooth daily operations.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Provided training to new tellers on bank procedures, systems, and customer service best practices.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Educated customers on online banking and mobile banking applications.
• Cross-sold credit cards, loans and other bank products.
• Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

• Improved department efficiency by streamlining processes and implementing new organizational systems.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
• Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
• Facilitated change management efforts within the department by communicating expectations clearly and providing necessary support during transitions.
• Monitored inventory of departmental supplies and replenished items to enable normal operations.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

• Conducted regular evaluations of team performance, offering constructive feedback and guidance for improvement as needed.
• Collaborated with management to develop strategies for improving sales and customer retention at the counter.
• Provided excellent customer service by greeting guests warmly, answering questions, and offering assistance throughout their visit.
• Trained new employees on company policies, cash handling procedures, and product knowledge to ensure consistent performance across the team.
• Maintained a safe working environment by ensuring all equipment was functioning correctly and up-to-date with safety regulations while adhering to all company guidelines.
• Maintained cleanliness and organization of the counter area, ensuring an attractive environment for customers.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Maintained and updated office records, both digital and physical.
• Completed clerical tasks such as filing, copying, and distributing mail.

Status: Currently Enrolled

Status: Graduated

Status: Graduated