Rebecca Garcia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Member Experience Representative
Valley Strong Federal Credit Union
2024.03 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Member Experience Representative – Contact Center
Los Angeles Police Federal Credit Union
2022.02 - 2024.03
- High level of member service, etiquette, knowledge, and solutions.
- Assist members with balance inquiries, statement research/requests, stop payments, credit and debit card inquiries, transfers, payments, and other account-related needs.
- Assist members with savings information including IRA and term share certificates, including opening accounts.
- Assists members with loan information including all consumer and real estate loan products and rates.
- Supports credit union technology, educates members of all available delivery channels such as online and mobile banking, bill pay, Zelle, external transfers, online banking, etc
- Responsible for resolving member inquiries and problems at the first point of contact.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed approximately 60-100 incoming calls, emails, and faxes per day.
Scheduling Coordinator/Administration
Tuff Shed
2021.07 - 2021.12
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined office administration tasks for increased productivity and smooth daily operations.
Member Services Representative
UMe Federal Credit Union
2019.06 - 2021.07
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Teller
Wells Fargo
2018.03 - 2019.02
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Weekday Team
Lowe's
2017.02 - 2018.03
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Facilitated change management efforts within the department by communicating expectations clearly and providing necessary support during transitions.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
Customer Service Representative
Macy's
2016.05 - 2017.02
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Lead Counter
Panda Express
2015.07 - 2016.05
- Conducted regular evaluations of team performance, offering constructive feedback and guidance for improvement as needed.
- Collaborated with management to develop strategies for improving sales and customer retention at the counter.
- Provided excellent customer service by greeting guests warmly, answering questions, and offering assistance throughout their visit.
- Trained new employees on company policies, cash handling procedures, and product knowledge to ensure consistent performance across the team.
- Maintained a safe working environment by ensuring all equipment was functioning correctly and up-to-date with safety regulations while adhering to all company guidelines.
- Maintained cleanliness and organization of the counter area, ensuring an attractive environment for customers.
Office Clerk
Employment Development Department
2014.07 - 2015.06
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Bachelor's -
California State University, Channel Island
Camarillo, CA05.2025
Associates -
Los Angeles Mission College
Sylmar12.2021
High School Diploma -
Arleta High School
Arleta, CA06.2015
Skills
- Goal-oriented mindset
- Customer Support
- Teamwork and Collaboration
- Problem-solving skills
- Workforce Management
- Verbal and written communication
- Team Leadership
- Complex Problem-Solving
Timeline
Member Experience Representative
Valley Strong Federal Credit Union
2024.03 - Current
Member Experience Representative – Contact Center
Los Angeles Police Federal Credit Union
2022.02 - 2024.03
Scheduling Coordinator/Administration
Tuff Shed
2021.07 - 2021.12
Member Services Representative
UMe Federal Credit Union
2019.06 - 2021.07
Teller
Wells Fargo
2018.03 - 2019.02
Weekday Team
Lowe's
2017.02 - 2018.03
Customer Service Representative
Macy's
2016.05 - 2017.02
Lead Counter
Panda Express
2015.07 - 2016.05
Office Clerk
Employment Development Department
2014.07 - 2015.06
Bachelor's -
California State University, Channel Island
Associates -
Los Angeles Mission College
High School Diploma -
Arleta High School
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