Rebecca Gray
Manager/ Cleaner
Hartford,NC
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Committed to staff development and safety procedures, driving performance improvements and fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Manager
McDonalds
2021 - 01.2026
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cleaner/subcontractor
Clean Team Repipe
02.2015 - 2021
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Server
Capt Georges
2011 - 2015
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
High School Diploma - Basic
Camden High
Camden,NC06.1982
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Customer service
Staff management
Goal setting
Safety procedures
Timeline
Cleaner/subcontractor
Clean Team Repipe
02.2015 - 2021
Manager
McDonalds
2021 - 01.2026
Server
Capt Georges
2011 - 2015
High School Diploma - Basic
Camden High