Rebecca Green
Cape Coral,Florida
Summary
Proven leader in hospitality management, adept at enhancing guest satisfaction and streamlining operations for Equity Lifestyle Properties and Mackinaw City Motels. Excelled in budget planning and fostering teamwork, achieving high efficiency and customer service standards. Skilled in MS Office and mentoring, consistently improved guest experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Resort Manager
Equity LIfestyle Properites
12.2018 - Current
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Fostered a team-oriented work culture that emphasized open communication channels amongst all staff members involved in service delivery processes.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Conducted market research to identify emerging trends and adapt the resort''s offerings accordingly.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
Multi Property Manager
Mackinaw City Motels
05.2014 - 11.2019
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
High School Diploma -
Warren High School
Warren, AR05.1980
Skills
- Guest satisfaction
- Financial reports
- Maintenance
- Property Maintenance
- Budget Planning
- Expense Management
- Customer Service
- Teamwork and Leadership
- Front Desk Operations
- Computer Skills
- Decision-Making
- Training and mentoring
- Work Planning and Prioritization
- Front Desk Management
- Interviewing and Hiring
- MS Office
- Payment Processing
- Budget Implementation
Timeline
Resort Manager
Equity LIfestyle Properites
12.2018 - Current
Multi Property Manager
Mackinaw City Motels
05.2014 - 11.2019
High School Diploma -
Warren High School
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