Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Greenhill

Rebecca Greenhill

Florence,AL

Summary

Accomplished professional with a proven track record at Alfa Insurance, excelling in customer service and cash handling accuracy. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in training and mentoring, significantly improving team efficiency and operational procedures.

Overview

24
24
years of professional experience

Work History

Key Holder

Kirklands's
09.2022 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Civil/Execution Clerk

Lauderdale County Sheriffs Office
11.2020 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Customer Service Representative

Alfa Insurance
09.2000 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate - Computers

Shoals Community College
Muscle Shoals, AL
06.1986

GED - Computer Engineering Technology

Coffee High Scoll
Florence, AL
1985

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring

Timeline

Key Holder

Kirklands's
09.2022 - Current

Civil/Execution Clerk

Lauderdale County Sheriffs Office
11.2020 - Current

Customer Service Representative

Alfa Insurance
09.2000 - 11.2020

Certificate - Computers

Shoals Community College

GED - Computer Engineering Technology

Coffee High Scoll

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Rebecca Greenhill